Southside Property Management Reviews Summary

Communication

Pros:

• "The communication between tenant and agency is very quick, especially Ryan Ivory, who will always reply to the email within 10 mins."
• "Our property manager Jack Middlemiss is very friendly, quickly replies to our inquiries and always follows up to make sure things are going well."
• "Our Property Manager, Rebekah, has been swiftly responsive and helpful where needed."
• "Our property manager Ryan was excellent throughout, always responding very quickly to help us resolve any queries/issues."
• "Great communication and support whenever I had an issue or needed help with my room and tenancy."
• "The communication is excellent."
• "It's very easy to contact them via email and they come back promptly with a solution."

Cons:

• "The letting team must be overwhelmed as the property manager has no time to talk to you, merely tells you to submit the online form."
• "We had some issues with the electricity company as Southside gave us some old top-up keys that we didn't need to use at all."
• "Very disappointed with the way things were done when I was moving out... I called, I emailed and only got a response weeks later."
• "Be careful of these agencies that don't do their work properly and they deduct funds from your deposit when it's their fault."
• "It's very shady how they try and take unjust cleaning fees from tenants deposits to cover their own cost."
• "Other clients cannot go through this, something needs to be done because it's just money going down the drain for the tenant."
• "We inspected the property on day one and found it to be rather dirty (dust, food crumbs) which didn't fit with the 'professional' cleaning."

Property Management

Pros:

• "Katy Fitton and assistant Leah Miller, they are always quick to reply to emails and are very helpful."
• "We have just moved into a property managed by Southside, and so far we're very happy with how everything is going."
• "Always trying to ensure that property repairs are carried out promptly and properly."
• "The letting agency, as a whole, provided excellent service."
• "Deposit was returned to us within just a few weeks of moving out."
• "The entire move in process was extremely smooth."
• "Thank you, Rebekah, and the entire team for exceeding our expectations!"

Cons:

• "We had a few issues moving in, such as damaged wallpaper, water marks and smells from previous tenants but they are in the process of getting solved."
• "Unfortunately our landlord made some time at the property difficult, especially regarding releasing the deposit."
• "We had an issue with a window replacement needing done and the communication was very quick, although the contractor coming out to repair the window took a little longer than we hoped."
• "Also one of the few letting agencies accepting international guarantors, which has been a huge help trying to rent a flat as a non-UK student!"
• "A few issues moving in however, such as a broken boiler, and some uncleanliness from previous tenants, which the team have been quick to answer for/begin to solve."
• "The only negative thing is that the flat wasn't fully inspected when we moved in and there were a few things that we had to report when we moved in."
• "I also filled in the early leave form but it seemed that they did not even care about that."

Customer Service

Pros:

• "Everyone is very approachable, friendly and always willing to help."
• "The process was extremely smooth and the staff are lovely."
• "I would really recommend Southside to anyone, especially as renting in Edinburgh can be stressful."
• "Based on my experience, I highly recommend SPM to anyone looking for a reliable and professional letting company."
• "I couldn't be happier with the service we've received."
• "The staff have been friendly, the welcome package was a nice touch and we have been very happy with our experience so far."
• "They have shown real care for their clients, despite the fact it is a large company."

Cons:

• "The property itself was in great condition, and any maintenance issues were promptly addressed."
• "They are typical and timely with applying procedures such as tenancy routine checks and effective with resolving any issues might arise."
• "They are very professional; carrying out work within the time-slots they have given, being responsive, not having to chase them up and thorough."
• "Special thanks to Pamela who showed me the property."
• "By far the best property agents we have dealt with in Edinburgh."
• "Our property manager (Ryan) was extremely helpful and responded very quickly to any questions."
• "One of the best in Edinburgh, would recommend."