Acres 4 Dogs Reviews Summary

Category: Dog day care center

Address: Seven Acres, Carshalton Rd, Woodmansterne, Banstead SM7 3HR, United Kingdom

Phone: +442082137073

Rating: 4.8
based on 115 reviews.

Facilities and Environment

Pros:

  • "The facilities are fantastic and very secure - lots of space and really well-maintained."
  • "As he’s so small he’s in the puppy pen still being socialised correctly and safely which is great."
  • "It’s brilliant having our little man Jonathan attend Acres4Dogs each week for a change of scenery and to hang out with other dogs."
  • "What’s not to love about Acres4Dogs? It’s basically canine utopia, what with an outdoor pool and complete freedom to just run around and basically be a dog!"

Cons:

  • "The last price increase from a few months ago had none of the increase passed on to staff."
  • "I can confirm we do not do half days, however, unfortunately we are not able to take breeds that are as physically powerful as a staff cross."

Staff and Care

Pros:

  • "The entire staff at Acres4Dogs is known for their friendliness, passion, and professionalism in taking care of Tayson."
  • "All the staff are amazing and have been really patient with him."
  • "We also had Kaitlyn do an overnight stay for us when I was away and he was so happy which has put us all at such ease."
  • "Our dog loves Acres4Dogs and sits waiting for her pickup on her daycare days."

Cons:

  • "The staff are all brilliant , they love dogs and are very knowledgeable. Luna comes home tired and happy. Highly recommend!!"
  • "The staff adore her and likewise she adores them. Couldn’t really ask for more!"
  • "Our dog always looks forward to daycare days and never wants to come home afterwards!"
  • "Every day I see a ladies dog being dropped off around 2.45pm in wallington/carshalton beeches. The way they handle that poor dog and the way they drive with dogs in the back!!!"

Communication and Service

Pros:

  • "The team has been super flexible and accommodating - it is clear that the welfare of the dogs is the top priority."
  • "The service is great and I always receive updates on how she's getting on."
  • "We look forward to continue using the daycare and for our dog to enjoy his time there with his new friends."
  • "The team are very professional and it really has put our minds at ease knowing he is in good hands."

Cons:

  • "The first few days were challenging. However, after just five collections with Lee, he managed to win our pup over."
  • "I would recommend Acres4dogs unreservedly."
  • "They are prompt with pickup / drop offs and happy to always help out where possible."
  • "The team and facilities are great. Can’t recommend them enough."

Transportation and Accessibility

Pros:

  • "The pick up/drop off bus service is very convenient, allowing us to save time."
  • "The collection and drop off service works smoothly, with great communication from the team."
  • "Ralph is always so excited when he gets picked up to go to Acres 4 dogs each week."
  • "My dog waits for his daycare pick up and wags his tail when the doorbell rings."

Cons:

  • "The only downside for us was that our location was not served by the Fun Bus, so we had to seek out an alternative daycare solution."
  • "We would have cancelled long ago if our dog didn’t absolutely adore the staff there (who are really incredible but sadly underpaid)."
  • "I have every intention of posting a letter through the ladies door too!"
  • "Absolutely shocking response after my enquiry for day care."

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