Reeds Rains Estate Agents Congleton Reviews Summary

Customer Service

Pros:

• "Stacie has guided me through my house buying process every step of the way and it's a minefield."
• "Rob Nichol at Reeds Rains, he has been friendly, professional, honest and always contactable throughout the selling process even outside of office hours."
• "The communication throughout the whole process was superb and nothing was too much trouble."
• "Cheryl couldn't be more helpful and provided a personal and professional service throughout the process."
• "Stacie and the team were great when I agreed a rental through Reeds Rains. They were very professional and efficient."
• "Stacie was brilliant throughout our house buying process - we had a few road bumps along the way but Stacie was always on hand to help and keep things moving!"
• "Ruth went far beyond her expected duties to provide me OUTSTANDING customer service!"

Cons:

• "Asked for more money via the mortgage advisor that works for them before they even told vendor our offer."
• "Then they charged for photos which were pretty terrible and a very difficult photographer to deal with."
• "Awful sorting out our tenancy. Refused to let us sign the lease until the day before we were due to move in, apparently they were doing ‘checks’ on the property."
• "The rest of our Reeds Rains experience was very disappointing, and therefore I would not be in a position to recommend Reeds Rains of Congleton to anyone selling a property in the local area."
• "However there was a period in between where she was on annual leave, and my request to look for a rental property passed on to another colleague. I didn’t have a positive experience."
• "As a tenant requiring maintenance in my house my experience has been very poor-the boiler needed attention as it kept going out-pushed from pillar to post, no-one knowing what they were doing."
• "After we accepted an offer on our property Katy no longer dealt with us as we were passed on to others in the Congleton office and regular communication from Reeds Rains essentially stopped."

Professionalism

Pros:

• "The service I received from Stacie Murray was efficient, professional and friendly."
• "Reeds Rains, and Stacie in particular, were thoroughly professional in all our dealings with them."
• "The efficiency and professionalism from these people has been unparalleled."
• "Caroline provided an excellent service. We are first time buyers and Caroline helped to explain things that we didn't understand."
• "Their mortgage advisor Wayne has been fantastic in making everything simple and easy to understand."
• "Stacie has been helpful, friendly and professional."
• "We found everyone we dealt with at RR to be very professional and helpful in every way."

Cons:

• "Started with the branch manager Tim lying about a property he had sold in the local area, turns out they hadn’t."
• "Another appointment the agents didn’t turn up leaving potential buyers stood on the doorstep eventually giving up."
• "For us as potential buyers our interaction with them was terrible."

Recommendation

Pros:

• "I would recommend Reeds Rains Congleton."
• "I have and will continue to recommend Reeds Rains whilst Emily is there."
• "I'd wholeheartedly recommend Reed Rains."
• "I would highly recommend them."
• "Would 100% recommend."
• "I would highly recommend Stacie and the team in Congleton, especially if you want the purchase to go through swiftly."
• "Would certainly recommend using Reeds Rains to anyone."

Cons:

• "Will not be looking at any future properties with them."