Ocean Plaza Brewers Fayre Reviews Summary

Staff and Service

Pros:

• "Staff are really pleasant."
• "We have been really well looked after while we've been here."
• "The staff are friendly and can't do enough for you."
• "Staff are really nice and the food was beautiful."
• "Our food arrived in good time and the staff were attentive and helpful."
• "Fabulous staff especially Martin who always goes the extra mile to make our lunchtime special."
• "Found all staff friendly & helpful, order was took quickly and food was served very quick."

Cons:

• "A very rude female staff member (ginger hair in a ponytail think she was a manager as check shirt ), she had a sip of one and said there is plenty of alcohol in them."
• "The supervisor asked me if I wanted my change. Her dismissive and condescending attitude spoiled a nice evening."
• "Staff full of attitude and need retraining in customer relations."
• "Very unprofessional and poor service from members of staff, especially Harry."
• "One of the staff members in a white shirt (assuming a manager) was a bit unhelpful."
• "Lady manager for complaints not very good at all."
• "The bar manager was somewhat miserable and not very people friendly."

Food Quality

Pros:

• "The food is very high quality and I have never been disappointed."
• "I had the rump steak meal followed by Eton mess sundae."
• "They've created a really warm relaxed atmosphere which puts you at ease the moment you walk in."
• "The food is fairly cheap, especially if you have a Bonus card, has a great menu that changes seasonally."
• "The meals are generous sized portions and good value for the money."
• "Food very good as well."
• "The food is cooked to your preferences and the service is of a high standard."

Cons:

• "Just come in for a breakfast and they’ve changed it all around, cereals aren’t even labeled and the food is not even that hot."
• "The main was a bit dry too."
• "The food is a little bit basic. The vegetables were of a poor quality."
• "The food was just OK, definitely nothing special, more like hospital food."
• "Wrong sauce on hotdog, sauce on burger which we’d asked not to have and hardly no cheese on smothered chicken."
• "All other food was great steak was asked for rare came to me medium and dry."
• "The carvery was cold and meat was dry."

Atmosphere and Cleanliness

Pros:

• "The place was clean and so was the playgym."
• "It's clean, staff are friendly and the breakfast is good."
• "Clean, good service."
• "Very clean."
• "Kids area spotlessly clean."
• "The restaurant was clean and you could see staff cleaning tables ready for the next customer."
• "We felt very safe, social distancing, screens between each table, plenty of sanitizer."

Cons:

• "Just a couple of small negatives were the breakfast food and beverages could have been a little hotter for me and the furnishing need a good clean (stained seating/sticky tables)."
• "The venue lacks atmosphere, chairs are very stained and need reupholstering."
• "The tables were very close together so felt a bit packed in."
• "It was very noisy due to noise from the children's play area."
• "Place was busy and rather noisy with children running around and people talking."
• "Seats were rather grubby."
• "Dirty place with food all over the floor under tables."

Value and Pricing

Pros:

• "I really love the offer of 2 main meals for £10 and children meals for £1."
• "Our meal was plentiful and very reasonably priced."
• "Good value for money."
• "All you can eat breakfast is great."
• "Very reasonable beer prices."
• "Also reasonable price."
• "Food good. Prices very reasonable."

Cons:

• "Main meals in general are quite expensive, unless you use a 2 for £8.99 meal deal, but being on my own i couldn't eat two!"
• "The actual pub meals are quite pricey."
• "Only negative was the portion of curry I ordered extra, it was VERY VERY small, definitely not worth the 99p I was charged."
• "For the price of £9.49 very disappointed, 3 pieces of ham no pickle, and some very strange bread."
• "Food is not as good as it was! Final straw was the dessert Strawberries and ice cream £5.06 was 2 scoops and 2 poss 3 very small strawberries chopped up."
• "Far to expensive, the portions were shocking so had to order more."
• "Although not expensive, the meals were a bit small for the price."