Monmouth Coffee Company Reviews Summary

Coffee Quality

Pros:

• "Great coffee at really reasonable price."
• "One of the best espresso shops I have been to. Latte was also perfect in terms of ratio of froth to espresso/milk."
• "Super good coffee - probably the best I had in London i gonna definitely return here!"
• "The quality of the single farm coffee is as good as it gets anywhere in the world."
• "The coffee is superb and you have so many beans to choose from for your filter coffee, it's amazing!"
• "Best coffee I had in London."
• "The coffee is always good & so many different types of beans to try."

Cons:

• "A good cup of coffee but not the best place for pastry!"
• "However, the oat flat white is somehow mediocre."
• "Dessert and cakes are lovely but the coffee was not to my taste. A little bitter and the flavour notes were a bit muddled for the house coffee."
• "Coffee is subpar."
• "Sorry but had the worst coffee ever here, flatwhite - very hot coffee and cold foam."
• "The Columbian coffee I had wasn’t roasted very well."
• "Flat white being way too strong."

Customer Service

Pros:

• "Staff were polite and friendly."
• "The barista with curly hair in blue shirt was super nice and helpful, if you can see this, I want to thank you again ;)"
• "Price was reasonable and staff were friendly!"
• "Superb coffee supported by a wonderful atmosphere and fantastic staff."
• "Above all else, the staff are incredible. Professional, polite and 100% invested in the company ethos."
• "The staff are so welcoming and friendly, and even when it's busy, the service is so excellent."
• "Thank you to Rosie for exceptional customer service a true and wonderful asset to the company, very highly recommend!"

Cons:

• "Having just visited what used to be an excellent shop for the first time in many years, I was most disappointed to find that not only, after carefully asking which kind of machine I use, I arrived home to find the assistant had forgotten to grind the beans."
• "Most unfortunately, the manager there is very unprofessional and also is not a nice character."
• "Staff member had no interest in actually helping me decide what I wanted."
• "Sadly, the staff couldn't care less; they took my cash, barely blinked, and sent me off with zero emotion."
• "Staff at counter was very rude, saying that we could not use a plate under our cups."
• "The coffee was good unfortunately customer service is bad."
• "Bad customer service! My wife asked for a skimmed milk coffee twice."

Shop Atmosphere

Pros:

• "Great coffee spot situated in one of the cooler parts of London."
• "Providing the rain isn't to bad strolling around Seven Dials with a Latte from here is totally acceptable."
• "The café is in a lovely area - perfect for strolling around with your coffee."
• "This Temple of the Divine Coffee Bean has always been a place of sanctuary and enlightenment."
• "The cafe itself is cozy and quite beautiful, with its wooden decor."
• "The decor is beautiful and simple."
• "The seating arrangement is very cozy."

Cons:

• "This place is SMALL."
• "Not very spacious inside so don’t count on finding a place to sit."
• "The only small thing about this place is that it's too small and seating is limited."
• "It's very busy and noisy inside so wouldn't really recommend."
• "Nice and cozy atmosphere is a plus, tho expect a tiny place with small seating room."
• "Seating’s not the most comfortable - it’s rather cramped."
• "The seating area is quite limited so the tables are communal."