Elgin Park Dental Practice - Redland Reviews Summary

Customer Service

Pros:

• "The team are all friendly, helpful and efficient each time I visit."
• "Jenny, one of their receptionist's has a great manner of also making you feel relaxed & welcome & is very informative about dental processes & keeping you aware of upcoming appointments."
• "The ladies at reception go above and beyond when it comes to finding information out."
• "The reception staff were friendly throughout, right from the first phone call to when I paid after my appointment."
• "Not forgetting Yvonne the receptionist, who is always attentive, helpful and puts customer service at the fore."
• "The office team are always very helpful and I appreciate their professional and friendly phone manner."
• "The ladies on reception are always so polite and cheery despite these difficult times."

Cons:

• "I was a bit disappointed to be charged £130 for a check and scale. I was in the chair just over 20 minutes and that seems excessive."
• "Great service except when you are trying to book in for your next appointment and the Receptionist tells me what I pay for and what I am entitled to."
• "I had booked an appointment with a hygienist as indicated £57 (30 min) on their booking page. They called one day before appointment saying that the visit will actually cost 120£ with a dentist check up and if I want to proceed. I cancelled as I was not in need for a dentist. They just wasted my time in which I could make appointment with different clinic."

Dental Care

Pros:

• "Dr Zoe Pais seemed terrific; relaxed, explained everything clearly with reassuring confidence in her abilities."
• "Fantastic dentists. They take COVID precautions very seriously so I felt safe and at ease."
• "Lost part of a filling, was able to be seen within a couple of days, and the problem was skilfully and expertly resolved, with outstanding courtesy from all concerned."
• "Anthony has a lovely, caring bedside manner. Very calm & patient & always explain step-by-step what he is going to do during the check-up."
• "The dentist Anthony was a true gent. Very informative and evidently an expert in his field."
• "I was examined and treated by Zoe, an excellent dentist, professional, highly skilled, friendly and thorough."
• "Anthony Giles in particular is a fantastic Dentist, giving treatments to the highest quality."

Cons:

• "I thought that as a rated surgery the staff would listen to my concerns but my dentist here hasn't and so I've actually had to pay out more in the long run and feel a particular tooth is still at risk."
• "Went to dentist and hygenist here for 4 years... in terms of my actual gum health I deeply regret going there."
• "After many years of the wonderful, kind Lisa providing an NHS patients service within this practice she is now retiring. Unfortunately, the practice now no longer provides any NHS treatment for people on lowish incomes or who otherwise can't afford to pay privately for the identical treatment."

Comfort and Ease

Pros:

• "I cannot recommend Elgin park enough, I am a very anxious patient and received such care at my appointment with Mo, for the first time in years I’m not dreading my next appointment."
• "Having always been an anxious dental patient, I was immediately put at ease by his gentle and kind manner."
• "I didn't even realise the extraction had been completed!"
• "He is tops at his job and great at making patients relax, safe and comfortable and forget they are at the dentist."
• "No one enjoys trips to the Dentist! But Anthony and his team come as close as possible to offering a pleasurable experience. Highly professional, informative and caring - what more could one ask for?"
• "They were so friendly, reassuring and deft of hand - it was as close to a walk in the park as you could ever hope to have under the circumstances."
• "Really positive experience at Elgin Park. As I am a very nervous patient, it was excellent to have a dentist who was both reassuring and gentle."

Cons:

• "Well posh dentist. I went in for an extraction. I was wearing an Underground Resistance hoodie. I was asked to pay straight away before any work was done. Bit cheeky I thought."

Practice Environment

Pros:

• "Elgin Park is a great practice, well organised and everyone makes you feel very welcome."
• "The place is always squeaky clean and very neat looking, could not be happier to have found such an amazing dental practice."
• "A visit to Elgin Park is always a pleasure: the treatment rooms well equipped and the décor modern and relaxing."
• "The Practice is extremely clean and they have good social distance measures in place to help ensure patient safety."
• "The staff were really calm and relaxed despite having to adapt to government restrictions."
• "They have been observing covid regs very thoroughly but do it in a very friendly manner with the customer at the heart of things."
• "I have minor mobility issues with a dodgy knee, so all surgeries being on the ground floor is very helpful."

Cons:

• "Parking in this part of Bristol is often restricted to residents and can be problematic, so an added bonus provided by the practice is a parking permit if required."

Treatment Outcomes

Pros:

• "What a superb service. I cannot rate the practice highly enough. Thank you."
• "I have always been rather unhappy with my teeth and alignment and today I completed my Invisalign treatment at Elgin Park. I am absolutely delighted with the phenomenal results."
• "I have recently had dental implants fitted, the consultations and treatment I received was exceptional and the finished results outstanding."
• "The whole process was completed within 15 minutes and with no pain at the time, and only a little even when the pain killers wore off :)"
• "Pain free injection that targeted just the tooth meant I was completely relaxed during a large filling replacement & no numb jaw afterwards!"
• "The implant procedure was carried out with a minimum of pain and discomfort."
• "Transformed my smile and I now have confidence again thanks to Elgin Park."

Cons:

• "I really like everything about Elgin Park Dental Practice but was just a little bewildered about the advice I did not receive from my dentist."