Five Guys Kingston Reviews Summary

Burger Quality

Pros:

• "Great place for a treat and the best tasting burger I've ever had and that's saying something, well worth the cost."
• "Delicious burger and fries."
• "WOW one if there best burgers ever."
• "The burgers tasted really nice. We also ordered fries and these were made from fresh potatoes and it tasted really nice with peri peri."
• "The best fries and burger ever."
• "It's Five Guys, so the burgers are amazing."
• "The burgers are delicious, the best fast food burgers I've ever tasted."

Cons:

• "The burgers are actually standard there isn't that much special about them."
• "The burger meat is sloppy and completely tasteless."
• "Burger moist but little taste."
• "Chips were way too salty and burger was completely lacking in flavour."
• "The food is overpriced, especially the burgers. Also the patty is thin and tastes like frozen cornfed beef."
• "The burger pattys are under seasoned and greasy, the buns are soggy because they aren't toasted and soak up too much of the grease."
• "The burgers weren't anything special - too stodgy and not particularly flavoursome."

Service

Pros:

• "As we entered we were greeted. The staff explained what was on menu and clarified our queries."
• "The lady that appeared to be in charge was so cheerful it made you feel happy just to be there."
• "First time dining in at this branch, and I can happily say that the team here were very friendly, welcoming and most of all helpful."
• "Very nice burgers there, lovely people at the counter and the food came out quickly which is always nice."
• "Friendly staff, clean and tidy place, and fast delivery of your food."
• "The staff were very friendly and helpful with a ready smile that came over as generous rather than forced."
• "The staff here are AMAZING! From the cashier, the cook… to the lovely lady checking that the food court area is spick and span - my experience of the Kingston branch of Five Guys continues to be EXCELLENT 👌🏼"

Cons:

• "Poorest service ever, expensive, pretentious....maybe tasty, but is it really worth it???"
• "Service on a par with McDonald's but twice as expensive."
• "Visited twice this year, both times have been abysmal failures of the staff."
• "Awful customer service. 20 minutes for a milkshake when I asked 5 minutes in where it is everyone else who was in my group had their food and drinks."
• "Staff who was at the till kept questioning every decision that me and my friend made even though we had eaten there before."
• "Manager was very rude and unwelcoming, gave my family dirty looks while we were ordering and overall had a bad attitude, would not recommend this place because of how uncomfortable we were made to feel dining here."
• "Pathetic place, electricity was disconnected just after we placed our order and waiter told us they forgot to pay their electricity bill."

Price

Pros:

• "Extravagantly priced but yummy."
• "Pricey, but you get what you pay for!"
• "The price separates Five Guys from other shops like macdonalds but the quality of food more than makes up for the extra five or so pounds."
• "True, its expensive for what it is but justified with taste and quality."
• "Prices are reasonable, store was clean and staff were helpful and smiley."
• "Bit pricey but worth every penny."
• "Five guys is a bit expensive, but it is worth the money."

Cons:

• "The only positive thing is the flavoured drinks. Not sure that’s worth £17 for a burger tho."
• "Food was ok, service appalling, prices astronomical."
• "It was a bit expensive for the food we got."
• "Honestly not impressed. I keep hearing about this place but it was very underwhelming but also very expensive."
• "Vastly over priced for something that reminded me of Burger King."
• "Massively overrated. I have been to five guys twice now and both times I ended up feeling like I had wasted my money."
• "Unbelievably overpriced. Not just a little bit expensive, but RIDICULOUSLY expensive for what it is."

Atmosphere

Pros:

• "Five guys Kingston, has a really nice looking place."
• "The shakes are a cool, smooth & thick; sweet, rich & satisfying flavour explosion."
• "A fresh, clean atmosphere, that is also suitable for families."
• "This location is just down from the odeon cinema. So it is great place to have meal or snack before the movie start :) and huge seating available."
• "Love the atmosphere in five guy's, always welcoming."
• "Good service and good food if you fancy what I imagine to be an authentic middle America type burger or hotdog and chips."
• "Brilliant staff here at Five Guys, really good attention to detail and careful management of Covid-19 restrictions."

Cons:

• "The burger was really nice the chips were the worst I have ever had, the location was trying too hard, it's a burger joint not an American diner."
• "Music was too loud for my liking, I couldn't really converse properly."
• "Atmosphere is a bit lacking but only because its quite a big restaurant and it was 3pm!"
• "Overpriced, Overhyped, and Disgusting!"
• "Veggie burger was sloppy. Atmosphere is like a school canteen."
• "To constantly hear order numbers being called out is very irritating."
• "The only down side was that the seating area of restaurant needed TLC - tidying tables, topping up of sauces and supplies, and filling of the Coke machine."

Additional Offerings

Pros:

• "Also you have a supply of peanuts. This experience was nice. It gave an experience of peeling them."
• "They also have a bottomless drink and this was a really nice."
• "Food is great as always. I only had fries at our last visit but they put the spice in a little pot which meant I could share the fries. Best. Fries. Ever!"
• "The burgers are great with all the toppings being part of the price."
• "The fries are amazing, they come in long cups and the milkshakes are fabulous."
• "The cheese and bacon burger is a family favourite and the chips! seriously! they're delicious."
• "Always one of the better five guys. One of the originals when they first started expanding. Good service, high quality food and very tasty!"

Cons:

• "Even you eat in, you get all your food in paper bags, most of the fries laying on the bottom of the bag out of its package, then you scavenge for a seat."
• "I asked for some change, I was told they didn’t have any... What a joke."
• "Overpriced and no healthy options meal type. No gluten free stuff and I'm gluten intolerant."
• "SLOw service. Had to clear and clean table in order to use it."
• "No milkshakes at lunchtime, no one lifting a finger to fix it and staff just shrugging their shoulders."
• "One downside is for those with nut allergies, as their fries are cooked in peanut oil, and peanuts are available throughout the restaurant."
• "The bun was soggy!"