Address: 38 The Oaks Sq, Epsom, KT19 8AS, United Kingdom
Phone: +441372726188
Rating: 4.4
based on 164 reviews.
Food Quality
Pros:
"Best burger ever!!! Very generous size and amazing taste so worth every penny."
"The standout dish for me were the Korean chicken wings, which were simply amazing in taste and flavor."
"The burgers what can I say but OMG they were awesome, flavorful and great portion sizes that you will definitely feel satisfied."
"One of the best burgers I’ve ever tried. It has increased the burger industry into another level."
"These are the best burgers in the UK, the burger patty is ground just right and a little pink."
"Without doubt the best burger and fries I've had in a long long time."
"The Juicy Lucy with Black's Way (i.e. with caramelised onions) is cooked perfectly and is the best burger I've ever had."
Cons:
"What a disgusting pile of soggy inedible rubbish that cost me £28."
"Disappointing experience overall. The most important part of any burger is the meat, and the patties in these burgers were dry and overcooked and generally not great."
"They now use cheap shop bought burgers. Tasteless. Overcooked, dry and burnt."
"Chicken strips were old not fresh. my chicken wings were not fresh."
"Burgers were OK. Buns not toasted and patties were a bit over done."
"The food was not great. The bun was stale which was really disappointing."
"The first time I went here the food was amazing, one of the best burgers I had ever had. Therefore I went back again and sadly it was pretty bad."
Service
Pros:
"Amelie was a good server and she made sure I had everything I need."
"Service was good, friendly staff even when I realised that I ordered a burger with hot sauce and I can't eat spicy food."
"The servers are always super friendly, kind and just an absolute joy to be around."
"Service very nice and checked on us during meal."
"The staff is very polite from the moment I walk in till I leave."
"I must commend Ben for providing exceptional service."
"Hands down the best burger I’ve had and brilliant service."
Cons:
"DO NOT ORDER VIA DELIVEROO. Very bad customer service."
"Ridiculous that they’ve even bothered as advertising with Uber eats and delivery companies, we’ve been waiting over an hour and a half for two burgers and chips…"
"Food is nice however the young lady behind the counter was rude and unhelpful, Isn’t friendly at all."
"The food was not great... nor were the staff were not friendly or helpful."
"They don’t care about people who eat halal food."
"Ordered two burgers and chips to be collected... Called to let the restaurant know what had happened and they just brushed it off."
"The overall experience would have been tolerable- however the waiting staff handled the situation incredibly poorly."
Value for Money
Pros:
"100% recommend the brownie!"
"For two people with starter we have spent around £40 what is normal price, nothing overpriced."
"It's worth checking Google for a discount code for here, we Googled it before we came and found a 2 for 1 voucher so ended up getting a really good meal out for less than £15 for us both!"
"On Tuesdays there is a Student discount. I would definitely recommend this place!"
"Good family choice and easy on the wallet, all round great experience."
"Reasonably priced and a great variety to choose from."
"Great service and extraordinary burgers."
Cons:
"Very upsetting as come here a lot and thought I’d introduce blacks burgers to a few friends which also said they probably wouldn’t come again."
"Food was ok but the foods a rip off."
"Great if you want an overpriced burger in a grubby restaurant."
"Burger was reasonable but not good vfm."
"Price is a bit on the higher end for a burger meal."
"Having been coming for a couple of years now the place was amazing at first. Best burgers in town by a mile but lately it's gone downhill."
"Great if you want an overpriced burger."
Atmosphere
Pros:
"The atmosphere was okay, no heat from the jalapenos, the gerkins were sweet and soft (very strange)."
"Definitely going back again."
"Ambience is great and not too expensive to dine in."
"Nice location, the wings are okay."
"Lovely setting and plenty of space around the table, so you don't feel like you are intruding on other diners."
"Atmosphere very nice with upbeat music playing."
"Atmosphere was ok few songs on repeat but otherwise nice and chilled."
Cons:
"Otherwise, I wouldn’t recommend it!"
"What a real shame. We have visited Blacks in Epsom a good number of times now but with every visit its gotten worse."
"This has been on my bucket list for a little while (around 2 years). Maybe it was that it didn't live up to my expectations but I found it all very disappointing."
"However, the ordering process using a QR code was quite annoying as the website was not functional."
"Busy place bustling with activity (which is not surprising if you have ever visit Epsom town centre!)"
"You have to first get your table, then leave your table and go to the front to order, then back to your table. Who thought that was a good idea?"
"Their menu...it's a little bit confusing and annoying."