Blacks Burgers Restaurant Epsom Reviews Summary

Category: Hamburger restaurant

Address: 38 The Oaks Sq, Epsom, KT19 8AS, United Kingdom

Phone: +441372726188

Rating: 4.4
based on 164 reviews.

Food Quality

Pros:

  • "Best burger ever!!! Very generous size and amazing taste so worth every penny."
  • "The standout dish for me were the Korean chicken wings, which were simply amazing in taste and flavor."
  • "The burgers what can I say but OMG they were awesome, flavorful and great portion sizes that you will definitely feel satisfied."
  • "One of the best burgers I’ve ever tried. It has increased the burger industry into another level."
  • "These are the best burgers in the UK, the burger patty is ground just right and a little pink."
  • "Without doubt the best burger and fries I've had in a long long time."
  • "The Juicy Lucy with Black's Way (i.e. with caramelised onions) is cooked perfectly and is the best burger I've ever had."

Cons:

  • "What a disgusting pile of soggy inedible rubbish that cost me £28."
  • "Disappointing experience overall. The most important part of any burger is the meat, and the patties in these burgers were dry and overcooked and generally not great."
  • "They now use cheap shop bought burgers. Tasteless. Overcooked, dry and burnt."
  • "Chicken strips were old not fresh. my chicken wings were not fresh."
  • "Burgers were OK. Buns not toasted and patties were a bit over done."
  • "The food was not great. The bun was stale which was really disappointing."
  • "The first time I went here the food was amazing, one of the best burgers I had ever had. Therefore I went back again and sadly it was pretty bad."

Service

Pros:

  • "Amelie was a good server and she made sure I had everything I need."
  • "Service was good, friendly staff even when I realised that I ordered a burger with hot sauce and I can't eat spicy food."
  • "The servers are always super friendly, kind and just an absolute joy to be around."
  • "Service very nice and checked on us during meal."
  • "The staff is very polite from the moment I walk in till I leave."
  • "I must commend Ben for providing exceptional service."
  • "Hands down the best burger I’ve had and brilliant service."

Cons:

  • "DO NOT ORDER VIA DELIVEROO. Very bad customer service."
  • "Ridiculous that they’ve even bothered as advertising with Uber eats and delivery companies, we’ve been waiting over an hour and a half for two burgers and chips…"
  • "Food is nice however the young lady behind the counter was rude and unhelpful, Isn’t friendly at all."
  • "The food was not great... nor were the staff were not friendly or helpful."
  • "They don’t care about people who eat halal food."
  • "Ordered two burgers and chips to be collected... Called to let the restaurant know what had happened and they just brushed it off."
  • "The overall experience would have been tolerable- however the waiting staff handled the situation incredibly poorly."

Value for Money

Pros:

  • "100% recommend the brownie!"
  • "For two people with starter we have spent around £40 what is normal price, nothing overpriced."
  • "It's worth checking Google for a discount code for here, we Googled it before we came and found a 2 for 1 voucher so ended up getting a really good meal out for less than £15 for us both!"
  • "On Tuesdays there is a Student discount. I would definitely recommend this place!"
  • "Good family choice and easy on the wallet, all round great experience."
  • "Reasonably priced and a great variety to choose from."
  • "Great service and extraordinary burgers."

Cons:

  • "Very upsetting as come here a lot and thought I’d introduce blacks burgers to a few friends which also said they probably wouldn’t come again."
  • "Food was ok but the foods a rip off."
  • "Great if you want an overpriced burger in a grubby restaurant."
  • "Burger was reasonable but not good vfm."
  • "Price is a bit on the higher end for a burger meal."
  • "Having been coming for a couple of years now the place was amazing at first. Best burgers in town by a mile but lately it's gone downhill."
  • "Great if you want an overpriced burger."

Atmosphere

Pros:

  • "The atmosphere was okay, no heat from the jalapenos, the gerkins were sweet and soft (very strange)."
  • "Definitely going back again."
  • "Ambience is great and not too expensive to dine in."
  • "Nice location, the wings are okay."
  • "Lovely setting and plenty of space around the table, so you don't feel like you are intruding on other diners."
  • "Atmosphere very nice with upbeat music playing."
  • "Atmosphere was ok few songs on repeat but otherwise nice and chilled."

Cons:

  • "Otherwise, I wouldn’t recommend it!"
  • "What a real shame. We have visited Blacks in Epsom a good number of times now but with every visit its gotten worse."
  • "This has been on my bucket list for a little while (around 2 years). Maybe it was that it didn't live up to my expectations but I found it all very disappointing."
  • "However, the ordering process using a QR code was quite annoying as the website was not functional."
  • "Busy place bustling with activity (which is not surprising if you have ever visit Epsom town centre!)"
  • "You have to first get your table, then leave your table and go to the front to order, then back to your table. Who thought that was a good idea?"
  • "Their menu...it's a little bit confusing and annoying."

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