Gourmet Burger Kitchen (GBK) Reviews Summary

Service

Pros:

• "Service was fast and the food.. oh gosh. It was amazing."
• "Friendly staff and warm atmosphere."
• "We had a great time staff helpful."
• "Service was relatively quick and friendly."
• "Food was tasty and the most remarkable thing was how attentive Andrew was with us."
• "Super friendly staff."
• "Lovely service, very friendly and efficient."

Cons:

• "The staff were trying their hardest, but seemed very stressed juggling deliveries and in store customers."
• "Greeted by a patronising youth who treated me at a stately 6ft blonde 50 as if I was 80 calling me dear and asking if this was a special treat!"
• "Service is reasonably quick, although can slow significantly at peak times."
• "I really like GBK but the service recently seemed very poor."
• "2 of the staff members were absolutely racist toward us."
• "Poor service. Really difficult managing allergies despite saying they had a specific allergy menu."
• "After 20 minutes of waiting, wondering, longing looks over towards the waitresses I told my Mum we're leaving."

Food Quality

Pros:

• "Quite reluctant to go in a place that does burgers 🍔 and charges over 10£ for one but i can say...Oh my God the best ever."
• "Juicy burger meats, just so yummy."
• "Probably the best burger in the UK (although Five Guys is pretty good), this long-established chain is clean, efficient and makes great burgers."
• "The food was served quickly and was piping hot. Ingredients were fresh and delicious."
• "I haven't had such a tasty burger in years."
• "Really good food! Piping hot! Defo recommend the new cauliflower wings are absolutely to die for!"
• "Food was fantastic and staff were friendly and attentive."

Cons:

• "Both burgers were really burnt on the outside which meant we couldn't taste anything except that char taste."
• "Ordered via deliveroo, food was 45min late and cold."
• "Very reduced menu ( no sweet potato chips or any alcohol), toilets disgusting."
• "Quality has gone down dramatically, it used to be a nice place where you can have a tasty good burger, it is not anymore."
• "Burgers never fail to disappoint at GBK."
• "Tiny and incredibly overpriced, especially as you have to pay extra for chips which is ridiculous as the skinny chips are absolutely tiny."
• "Clearly they’re cutting costs and portions, but in the long run this will come back and bite them."

Atmosphere

Pros:

• "The atmosphere was oki-sh, its super chilled with a rustic vibe."
• "Love the restaurant, love the burgers and the shakes, cozy restaurant."
• "Great Burger Place, quite small but very friendly atmosphere, clean and lot of small decorative details."
• "Really lovely place, no queues."
• "Restaurant it’s very clean and the team it’s so nice."
• "The place is great, lovely service and nice overall vibe. We had an issue with the order and the way they dealt with it makes me recommend it to everyone to try."
• "It's rarely overwhelmingly busy, which is great!"

Cons:

• "Nice food at good prices, but the football was on very loudly on big screen which kind of spoiled the experience."
• "Shocking food arrived one and a half hours late cold we sent it back to the restaurant."
• "Usually very busy and the tables are quite squished together."
• "The atmosphere is non existent."
• "No atmosphere as deliveroo orders clearly prioritize cold chips."
• "There’s a constant flow of delivery drivers coming in and out of the restaurant making it a far from relaxing environment."
• "Introverts beware - table arrangement is borderline communal dining."

Value for Money

Pros:

• "Prices are slightly high but for the quality of food you're getting it's worth it."
• "Food was great. Substantial portions."
• "Got a 241 burger with a birthday voucher which made it great value."
• "Honestly for the price and deals they have very good service and decent food."
• "They have an app that always gives out freebies so with these freebies I'd say they're fairly priced."
• "Food and drinks arrived promptly and were delish."
• "The food has not changed it is still lovely."

Cons:

• "I'm now 25 pounds out of pocket no one should order from them."
• "Side dishes and drinks are very expensive (over £3 for chips as the burgers don't come with)."
• "So why is a soft drink around £3? Why is dip so expensive?"
• "What overpriced rubbish. The fries were undercooked and a tiny portion, with the burger also not being very good at all."
• "The burgers themselves were ok but not exceptional especially at the price point."
• "Is this your new policy? This is not good value for money."
• "In total for 3 people, 3 drinks all in about £60."

Delivery Service

Pros:

• "Service was great despite ordering via the app, you could also order at the counter."
• "Food came quickly (about 10-15 minutes, from memory), and was very tasty."
• "They have replaced this without any questions and second one was spot on."

Cons:

• "Ordered via deliveroo, food was 45min late and cold."
• "A 2nd VERY disappointing experience with GBK's deliveroo home delivery service in less that a week."
• "Last time we ordered for delivery, the order took literally an hour and a half, only to arrive stone cold."
• "Even tho we paid for the premium delivery service - ie should get to us quickly - the fries have been COLD on both occasions."
• "So we just had a meal delivered by Uber Eats and was very disappointed."
• "Ordered via Uber eats for delivery. The food took around an hour and a half to arrive."
• "The food arrived stone cold."