Archie's - Birmingham Reviews Summary

Food Quality

Pros:

• "The Royale with Cheese and the The Superstar burger was the best smash burger that I've had in a long time."
• "Food was great, we got the Nashville burger and a vegetarian falafel wrap. The milkshakes are also top tier."
• "It takes a while for them to make it - wouldn’t exactly call this “fast” food. But it is absolutely exquisite."
• "The Hot Chick has the buffalo sauce just right. And the shakes were fantastic."
• "Archie's is one of my favourite places to get burgers and shakes."
• "Very tasty burgers and that pink lemonade is something every fast food restaurant should have!"
• "I ordered the smashed burger, Nashville chicken burger, wings and tenders. They were very nice, enjoyed the the lemon and herb flavour."
• "Food is good but having to wait 30 mins to receive it was a joke."

Cons:

• "Food was decent, not the best. My burger when unwrapped had liquid fall out of it."
• "The truffle fries were not the best, they do crinkle cut, but the fries were really tough."
• "Burgers are really good but not an option to have real bacon on any of them."
• "The only time you will visit Archie's is when you crave for a decent Burger and Shakes! Except Food Quality everything else is average in this outlet."
• "Food overpriced. Drinks well overpriced and not refillable. Tots not fresh. Chicken dry and over spiced."
• "The food absolutely inedible and has caused me major intestinal issues such as abdominal pain and issues surrounding the digestion of the food."
• "Archie's has a bold store appearance that catches the corner of your eye, upon entering you are greeted with two digital tills that you can order from then collect your items from the main desk."
• "It was a mess, everything took ages to arrive, the floor and tables were disgusting and the team seemed wholly understaffed."

Service and Staff

Pros:

• "Staff was nice and friendly, especially Aima with her great customer service."
• "Good little place to sit with family, digital screen to order (can also order at the till if you like)."
• "Service was fast and efficient, was severed by Tamzin who explained and guided the menu well and made the experience there pleasant although the restaurant was busy!"
• "Great service, great overall experience. I have some allergies and was served by Tamzin who helped me navigate what was suitable for me and what wasn’t."
• "Food was lovely a hot but more so pay attention to some off your staff other then Black guy who new exactly what he was doing and doing most of everything the other workers didn't really seem to know what they were doing."
• "I had a very good experience at Archies. The food was amazing and delicious. Also the shake was super yummy, I had the lotus biscoff shake. I would definitely recommend it to anyone who wants good food around city centre."
• "Staff were very friendly especially Shees. I ordered the Cheetos chicken burger it was a bit salty alongside the cheese sauce and Curly fries portion was a bit small. But overall was a decent experience. Will visit again"
• "Visited Archie’s again and had a great experience as always. The burgers were 10/10, best place to eat out in town. Also shoutout to Asma who was really polite and had excellent customer service."

Cons:

• "I wouldn't even give them 1 star, that's far too generous. CARTILAGE!!!!!!! For Archies to go so hard in marketing and then serve a chicken burger FULL of cartilage is disgusting!!!!!!"
• "Went here with friends and was initially attracted to the trendy pink interior. However the food took way too long and when it came the burgers were too greasy."
• "Service was fast and efficient, was severed by Tamzin who explained and guided the menu well and made the experience there pleasant although the restaurant was busy!"
• "Visited here to get a takeaway for my husband and I to eat on train. We entered around 1500 and with our first time here we didn’t see any kiosks and went straight to the front."
• "Arrived 20 minutes after opening, food took 35 minutes, no hot drinks as the machine was not on."
• "20+ min for fried chicken and chips, no apology for how long it took, chips were luke warm at best, chicken was burned in parts and overladen with sauce..."
• "The service is VERY slow and rude, the food is expensive and is not even good."
• "Ordered lunch, but never arrived. Driver called to say he was outside but he wasn't. Then called back and said he was lost and my app showed that my food had been delivered."
• "Would have done zero rating if I could. It might be a different story within the restaurant but definitely don't order as takeaway."
• "But I have to say, the standard of the food and shakes have been terrible. I’ve been multiple times and I’ve had the same poor service with very long delays to get my food."
• "It's okay. The food was quite nice (we had a chicken wrap and a Kinder Rocher waffle), but I wasn't blown away."
• "Really underwhelmed by these guys. Very pricey on Deliveroo but we still ordered, food came cold but I can’t say that’s because of Archie’s."
• "This place is awful, do not go! Firstly the staff are so rude, they pay no attention to their customers and put absolutely no effort into anything!"
• "Took 25 minutes for our order to arrive after they originally gave our food to the wrong table."
• "Went on a Monday evening staff were really friendly but the coke was flat, the food took over 45 minutes and we were eating in and there was only 2 other people in the restaurant and not many take away/ delivery orders being picked up."
• "No good, wait times here are ridiculous I waited 40 mins for my food ... Not really fast food is it?"
• "Was really looking forward to experiencing Archies but sadly will not be returning."
• "Had to wait ages for the food to be made. I had the chicken supreme but couldn't finish it so took it home and it tasted better cold."
• "Ordered through Deliveroo."
• "I would not waste your money here."
• "If you value your time, DO NOT EAT HERE. The interior is cold, pink and unwelcoming, just like the staff."
• "Some people liked it but to me nothing special, Nashville burger no kick little watery and salad spoils the burger, wings just covered in sauce food was ok nothing to party over ... Desert were nice give them that but the food just average, staff are polite"
• "Food overpriced. Drinks well overpriced and not refillable. Tots not fresh. Chicken dry and over spiced. Don't do meals which is strange for a takeway. £13 for a meal and not even on par with five guys."
• "First last im coming here over rated food standard not even all that brought wrap and curly fries food was cold the warp had hardly any chicken on top the chicken was cooked burnt, the curly fries were cold i also orderd half waffle 2 smal pieces of waffle soaked with chocolate sauce so it went all soggy this place is over rated wasted £16 could of went else were never again"
• "Worst service I've ever seen, standing around talking to each other instead of serving customers only. 4 people talking doing nothing 1 person on till."
• "8 pound 50 for a breakfast ultimate burger bread tasted stale to much red sauce and tables was filthy when I sat down and waited was only half ten in the morning and the guy who served me looked stoned definitely not worth the money please don't waste your time place won't stay open for that much longer 😑"
• "It was a mess, everything took ages to arrive, the floor and tables were disgusting and the team seemed wholly understaffed."
• "had Archies a couple times now not too impressed, they've made me wait over 40 mins for 2 burger meals and when received the chips were freezing cold. burgers are decent but slightly overpriced even for central Bham"
• "As i clutched my ankles and pray to the toilet gods only the devil could answer me back The pain and fire i felt within could only be described as hells fury."
• "Absolute worst service in the world. I’m waiting one hour for a burger and still waiting. No one has even acknowledged us and there’s a girl that works here walking around acting like she’s working whilst her poor workers are working hard"

Ambience and Cleanliness

Pros:

• "I absolutely loved this cute lil restaurant. It’s very pink and quite girly.. perfect for a girls brunch /outing."
• "I liked the aesthetic, the pink theme is something we admired."
• "Went today as it was my son “Archie Birthday” and his favourite food is burger and colour pink! Amazing food honestly beautiful 😍"
• "I had the faloumi burger which is a spinach & falafel patty with halloumi cheese & sriracha. It’s tasty & not dry at all like falafel sometimes can be. The crinkle chips are nice & the Cheeto ones are ok ish too but I prefer the plain ones. Location is ok."

Cons:

• "When we eventually got our orders we went to sit downstairs and it was filthy. I'm not sure if they were understaffed because there was rubbish all over the tables and drinks spilled on the floor."
• "Dirty upstairs and down, food bits left on tables, one downstairs had not been cleared. Floor unswept."
• "My friend had asked if he could put gloves on and he then picked up the gloves and threw them on the side but didn’t put them on and still using bare hands."
• "Overall what a horrible experience visited a few days back with my children firstly couldn’t find a clean table to sit at as there was rubbish everywhere then when we got our food chicken tenders were cold so were the curly fries chicken burger had a bleach like smell to it we had to leave food at the table and leave waste of £32. AVOID AT ALL COST !!"
• "While we waited for the food, we took pictures. I liked the aesthetic, the pink theme is something we admired. However I wish there was more booths for privacy as we were a group of 3, sat on a small table."
• "The food could've been better in terms of presentation and taste. I ordered a shake and cheesy nacho fries - it reminded me of cinema food."
• "The interior design is the best thing about Archie’s. Otherwise the place is a mess. They don’t know what they’re doing."
• "Tooo pink. Very impractical wraps and burgers. No matter how you hold their wrap, it leaks sauce all through the bottom. Lack of basic cleaning matetial e.g. Tissues, sanitizer in both ground amd underground eating areas."