Five Guys Uxbridge Reviews Summary

Food Quality

Pros:

• "Food was great, best chips and milkshake I've ever had."
• "This is a proper American burger made with good ingredients."
• "Incredible burgers, amazing food and awesome staff."
• "The bacon was made perfectly, I mean the beats burger king head to toe, the food was delicious."
• "The food is amazing. Love the hot dogs and loads of fillings."
• "The milkshakes however are delicious."
• "The best chips ever I eat. well worth the money their high- quality."

Cons:

• "The burger was old...even very old."
• "Resturant prices in an average fast food place. 15 pounds a head for a burger chips and drink is rip off prices for very average food."
• "Burger was soggy and didn't really taste of much."
• "Chips overcooked burger was tasteless and overcooked mush."
• "The burgers are not good."
• "Burger was greasy and not pleasant."
• "The burgers have shrunk significantly and everything is greasy and oily."

Service

Pros:

• "Staff always seem relaxed and laid back which proves for good customer service!"
• "The staff is really what has me coming back."
• "Visited this branch today and was pleasantly surprised to to find 2 genuinely nice team members."
• "The staff were very polite and helpful."
• "Staff was super polite, friendly, helpful and professional."
• "Staff were super polite and helpful."
• "The staff were quick and friendly."

Cons:

• "The waitress was avoiding any eye contact very strange attitude and intimidating and at the end we received wrong order."
• "Very bad customer service, when taking order not even greeting us."
• "Staff reasonably polite but doesn't make up for disgusting overpriced food and dirty venue."
• "Staff were quite rude."
• "However when my husband went in to restaurant and waited at the online counter, he was ignored for 15 mins!"
• "We love Five Guys but our meal was completely ruined but the smell of sewage."
• "Absolutely disgusting, restaurant was a bunch of old wooden chairs and tables."

Price

Pros:

• "Worth the extra money as you'll leave feeling satisfied."
• "You definitely get what you pay for."
• "Friendly staff and pretty decent value for money too."
• "It may be pricey for some people, but for me it's worth it!"
• "No regrets just good food."
• "Very quick service and the food is made to perfection."
• "Pleasant service, burger was excellent quality."

Cons:

• "Burgers are almost £10 depending on what you want inside of your burger and additional extras."
• "Milkshakes are a bit overpriced for what they are."
• "Menus a little bit complicated, expensive. Not good value for money."
• "A small burger, fries and shake was just under £15!"
• "A cheeseburger, regular fries and a bottle of Budweiser came to £17! Poor value I have to say."
• "£16 for burger fries and drink is very extreme."
• "Cost £30 for 2 burgers two fries and two drinks...far too expensive."

Ambiance and Cleanliness

Pros:

• "Toilet are upstairs for you who need to know, about stairs. Absolutely immaculately clean when I was there."
• "The toilets were unbelievably clean."
• "This venue was well looked after and clean."
• "Very clean and large establishment."
• "The place itself is big and had loads of seating."
• "The tables are clean and the music rocks."
• "Credit to all the staff who work at the Uxbridge branch, your employer should be really proud of all of you."

Cons:

• "I'm not a huge fan of the decor which seemed a bit confused and seemed to be just dropped there."
• "The only thing I don't like is the atmosphere ... the design is way too plain and is like being in an underground toilet with all those red and white small tiles."
• "Floor was dirty and full of rubbish."
• "The only issue I had was that the air con is blowing out so much cold air during October."
• "I don't like the shop design that gives me cold and soul-less impression."
• "Seating facilities were awful."
• "The most overpriced over hyped and overly red and white fast food burger and chips I have ever had."

Accessibility

Pros:

• "Done a good job of organising the place too with the lockdown."
• "Downstairs has a long bench table arrangement which you can look out onto the street to, good people watching to be had."
• "Upstairs feels that bit special like being up on a top deck of a bus."

Cons:

• "They don't have a lift to go up the stairs so anyone going in with a buggy please aware."
• "One con for this place is the toilet is upstairs, so if the lift is not working and you struggle with stairs there is no toilet available."
• "For the price they charge, I would expect waiter service at a comfortable table."
• "The tables were so close to the benches you could barely fit in them."