Luben's Pizza Reviews Summary

Food Quality

Pros:

• "Very delicious food. They have plenty of vegan options."
• "The food was honestly so good. I tried the Mac & cheese dish and it was top notch."
• "Great food - shame about the service. Visited by chance and have to say the dough balls with trio of dips, side salad and sourdough pizza were very tasty."
• "Some of the best Pizza I have ever tasted and a real authentic Italian feel to the other dishes: the carbonara and vegetable Lasagne were stunning."
• "Food was delish and menu offers gluten free pizza and vegan cheese for those that need it."
• "Very friendly waitress and delicious food. Went with my friends we shared the dough balls and olives with sourdough."
• "Awesome pizza, the dough is lovely and chewy, lots of sauce and the mozzarella is clearly high quality."
• "The pizzas here were absolutely delicious, a little longer waiting time than expected but was still very good and worth the wait."

Cons:

• "Been here loads of times, decent food but think the restaurant needs a deep clean. There were fruit flies everywhere."
• "Ordered the Romana style pizza. It’s large at 15” but nothing like an actual Roman pizza, which is a crispy base. Pizza was completely edible, although I question if the spinach used was the frozen stuff?"
• "Terrible service had to ask for someone to come over to take our order, pizza was undercooked."
• "The starters were delicious but the pizza was very doughy and undercooked. Would go back but wouldn't have the pizza."
• "First time I went it was really good. This time I was not sure if I had a pizza or pasta, it was just mush."
• "Had the Vegan Mac and cheese and vegan meatball dish. Pretty average, meatballs were okay but the Mac and cheese was quite bland watery."
• "Garlic bread that came with the lasagne was cold in the middle .. asked for the bread to be re heated."
• "I really like this place now its settled down after its initial opening. Night time is really nice in there and the staff are very friendly indeed."

Service

Pros:

• "The staff is very friendly and the atmosphere is great."
• "Serving staff lady very jolly and bubbly so made up for wait."
• "Excellent service. Children given word search and colouring sheets while we waited."
• "Great service Thank you 😊"
• "Really like the decor in this place... Food and atmosphere are recommendable 👌"
• "We had a great family dinner here after a long day travelling. Staff could not have been more welcoming and accommodating."
• "The service was astronomical. I believe our waitress' name was Alica and she did a fantastic job."
• "The friendly staff came over a few times to explain and apologise and in the end they took off our starter and drinks in order to compensate us!"

Cons:

• "The service was ok. To be fair, I think for this night they may have been a bit understaffed."
• "Generous portions. Helpful at start to accommodate us, then had a wait for service."
• "The food was good but the service well that's needs a lot of looking into. Plus the waitress skirt was like a belt around her and hair very long and not tied back."
• "Unfortunately the service is questionable; the staff are very pleasant and helpful... but poor systems meant a mistake in our order."
• "Took 50mins for starter to arrive. Pizza arrived 1h40 after initial arrival."
• "Great food - shame about the service. Visited by chance and have to say the dough balls with trio of dips, side salad and sourdough pizza were very tasty. Unfortunately the meal was spoilt by the long wait for the pizza."
• "I don't usually leave a review if I'm not happy as everyone has an off day. However, I felt the need here because the food was OK (only OK) and I would have left it at that, but the service was appalling."
• "Service is appalling. First time it was very quiet and only two staff but drinks took 20 plus minutes and food forever."