Pizza Express Reviews Summary

Service

Pros:

• "Service was exceptional. Rob is an asset to the team."
• "We were welcomed with a smile. Then served with smile. The staff was very friendly, professional and experienced."
• "Our server was Renay. She was very patient with us, as our order was quite large."
• "The staff here were great which really makes the difference."
• "Would highly recommend. Visited the restaurant after a conference at the NEC. Great food, kind staff and welcoming atmosphere."
• "Had a wonderful birthday lunch here yesterday. Food was amazing as usual, plus our waitress Paulina was lovely and made sure, along with the manager Asha, that my lunch was a very special one 🍰🎉🙂 Be back very soon."
• "The food was great but it was actually Danny's service that really made the experience."

Cons:

• "The staff seemed disinterested, deflated, lethargic, lazy and dis-organised."
• "Poor service ... customer does not come first and dark haired (pony tail) staff member seemed very abrupt with other staff."
• "Service lacking, staff standing and chatting while we wait for ages."
• "Appalling service. Waited 20 mins to be served even though the place was nearly empty."
• "Terrible service. Restaurant was practically empty. Five staff stood talking in the corner of the restaurant ignoring several diners."
• "The service however was terrible."
• "Service was the big let down of the evening."

Food Quality

Pros:

• "All yummi, all fine. Nice and fresh food, a sufficient selection of palatable wine."
• "Once the food was ordered it came quickly and was nice."
• "Good food which arrived promptly and was hot."
• "The food was very nice."
• "The food was amazing as always."
• "The pizzas here are delicious. I absolutely loved it."
• "Food was delicious and the hour and a half wait was worth it! Excellent food."

Cons:

• "Very thin pizza toppings kept falling off."
• "The chips tasted like charcoal."
• "Pizza was burnt to a crisp."
• "Food items were cold, staff were rude & the glasses were filthy."
• "We have just been to pizza express absolutely rubbish how can you burn a child's pasta adult pasta undercooked pizza so thin had no Base."
• "Pizza was terrible. It was thin like paper and just tomato."
• "Daughters pizza was burnt."

Value for Money

Pros:

• "Was lucky to have £30 in vouchers too as the bill came to £50 with two pizzas, chips and 2 lots of drinks."
• "Prices reasonable around £35 for 2 pizzas and 2 sides and 2 drinks."
• "Bonus .. our gourmet card was honoured... so an excellent price too."

Cons:

• "2 bottles of still water and a Diet Coke = £12.45"
• "Dough balls work out at about 75p each!"
• "Way too expensive for what it is."
• "On top of all this, the prices were sky-high."
• "Overpriced by a mile."
• "3 pizzas and 3 soft drinks for just over 40 quid. Seemed even worse when 1 was burnt, the other 2 soggy."
• "Overall spent about £20 pp but we're still left hungry."

Management & Staff

Pros:

• "With a competent manager this place could be great."
• "Me n my family go there on a very regular basis and treated so well by all the staff."
• "The staff were friendly and happy to help us out."

Cons:

• "The girl with the tattoos on her hand was very rude to us while taking our order."
• "Lady who was taking orders so rude."
• "Very rude member of staff on front of house."
• "Nobody seemed to be in charge."
• "Customer service is lacking."
• "Clearly a restaurant badly managed and more a place for staff to congregate and socialise."
• "Absolutely, awful service from the greeting team at this Pizza express today!"

Facilities & Cleanliness

Pros:

• "They offer toilet facilities which are clean, which is good."
• "Usual pizza express restaurant with a nice atmosphere and decor inside."

Cons:

• "Toilets surprisingly dirty as they're quite smart."
• "Place is filthy though. Look up and the pipes and stuff above is covered in a later of dust and grim and you can see it sitting down."
• "Lots of tables left dirty and several staff standing around doing nothing."

Customer Experience

Pros:

• "We will certainly be dining here again."
• "Very enjoyable experience!"
• "Honestly, I love pizza express now. I have been to two of their branches. Service and food was just fantastic."

Cons:

• "Would never go there again for sure. Unpleasant experience."
• "This was the worst experience we've ever had."
• "WORST PIZZA RESTAURANT!"
• "Never ever again! Go to TGI instead before ordering a 2 hours belated wrong Pizza."
• "I would not recommend pizza express to anyone!!! :-("
• "Worst place ever!! Service is awful!"
• "Sat there and watched this place crumble today and it wasn't even busy! Waited close to an hour for pizza."