Pizza Express Reviews Summary

Food Quality

Pros:

• "Every pizza from the menu is well balanced and unique in flavour and the chefs execute their recipes perfectly every time."
• "The food was delicious, (we had fajita pizza! It was so good) and the kids had a great time."
• "Food was amazing as well. They do a vegan menu and also have my favourite pizzas."
• "For mains as you can see, the choice was Lasagna Classica which was delivered hot and tasted just as a lasagna should. Rich and creamy."
• "The pizza was divine, with a thin and crispy crust and flavorful toppings."
• "The food was fantastic, great pizza with good quality ingredients and fresh dough."
• "Our pizza, Basilicata, was delicious!!"

Cons:

• "All 3 were over cooked. The tops on all 3 were burnt in places and the bases on all 3 were so over cooked you needed an angle grinder to cut it."
• "One of the worst pizzas I've ever had actually. Very few personal space and extremely noisy."
• "Pizza itself very average. Too greasy and not much ingredients on it."
• "The only minor drawback was that the pizza lacked the desired level of spiciness."
• "The new pizza reformulations are AWFUL!"
• "The pizza was extremely overcooked-tasteless also they didn’t add enough meat maybe chef forgot."
• "I had lasagne. The most plastic, prepackaged tasteless slab. Clearly made with cheap ingredients on an industrial scale."

Service

Pros:

• "Best service ever from Rosa."
• "Fantastic evening with friends. Excellent staff...particularly Sanj who was a delight."
• "The staff were all very welcoming and helped with any issues we had in the app."
• "What wonderful staff at this restaurant! Excellent service and delicious food."
• "We especially look forward to our 5 star waitress Iza for consistently making our experience so amazing."
• "Service was excellent. The lady serving was very welcoming & had to travel by three buses to get to work due to train strike."
• "Daniela took our order, always smiling, offered some olives..."

Cons:

• "Staff was so rude and impatient. I meant RUDE - I haven't seen this kind of service for ages."
• "Unfortunately there was a bit of a wait for the bill too, then once that arrived, another wait for the card machine."
• "Service was slow."
• "We walked out before we even tasted the food. It took the staff a while to decide who would bring us to our table and after we were seated, no one came to take orders even though we asked twice."
• "They forgot our drinks a couple of times, though, so would be good to improve a bit on service."
• "We waited over an hour for our food and when we questioned where it was the manager was just awful."
• "Very unprofessional service. Long long time of waiting to receive your pizza."

Ambience

Pros:

• "The night we were there they had some live music, a lady singing with a gentleman on guitar. The ambience was good and suited the meal."
• "The atmosphere is very enjoyable."
• "The restaurant is beautifully decorated and subtly has 3 sections, one third for families with children a cosy centre area for a more relaxed vibe and a more 'standard' end to the restaurant."
• "The restaurant is very spacious with lovely decor and lighting."
• "Very nice ambience and very very welcoming staff."
• "The ambiance was inviting."
• "It is a great place with a lovely atmosphere."

Cons:

• "One of the worst pizzas I've ever had actually. Very few personal space and extremely noisy."
• "The lady Manager was unpleasant and made a racial slur."
• "As soon as we entered the Manager of the restaurant was very unwelcoming and accusatory."
• "Very strange service experience. In fact was terrible."
• "This 'pizza' restaurant needs to seriously reconsider their claims of serving 'pizza'."
• "Very welcoming to families but it's quite noisy since they updated it."
• "We seemed to be forgotten in one of the booths over half an hour waiting for desert and a bottle of wine we gave up."

Cleanliness

Pros:

• "Well done guys for keeping this place so lovely and always clean."
• "The place is looked after. Toilets are well maintained and stocked."
• "Very clean and well maintained restaurant."
• "The restaurant was generally very clean and tidy, tables were cleared quickly."
• "Fabulous evening at Pizza Express in Richmond. Great spacious location and food."

Cons:

• "The place however needs a good clean. The tables were fine but the decor was very dusty."
• "Found a hair in my pizza which they replaced only to try and charge me for the replacement!"

Value

Pros:

• "The food is lovely and very reasonably priced, especially as you can often download deals to your smartphone for discounts and offers."
• "And of course excellent value tasty food with the usual vouchers on offer."
• "Experience of highest quality, we spent close to 100 bear bucks."
• "Did the £5 o2 deal, no problems using it, pizza was alright."

Cons:

• "Their prices are seriously eye watering."
• "Both pizzas were overpriced the Carbonara extremely oily."
• "Overall it feels too expensive for what you get."
• "So out of a £300 bill we unknowingly left over £40 service charge and also gave a cash tip."