Franco Manca Richmond Reviews Summary

Service

Pros:

• "Very knowledgeable staff who were engaging and friendly."
• "The staff and the whole atmosphere is friendly, they even give you recommendations what to eat from their specials."
• "These guys are prime example of how a good customer service should be delivered."
• "The manager and his team made our dining experience so memorable and we’re definitely gonna be regular customers."
• "The waiter was lovely (howbeit inexperienced)."
• "The pizza was lovely. The aubergine was under cooked though, but the service was brilliant."
• "The food had some great ingredients, but my pizza was over seasoned and charred underneath which spoilt the overall taste."
• "Some of the front of house staff were very customer focused, whilst others did the bare minimum."

Cons:

• "Service was slow (maybe even understaffed) and took too long for food."
• "Service: Staff was friendly and welcoming although the waitress was quite inexperienced."
• "Cleanliness:Table was sticky (see photo) and bathrooms needed to be cleaned urgently."
• "My friend however, was dissatisfied as the vegetarian pizza of the day came with no tomatoe base and I had ordered an extra topping which I didn’t get."
• "The starters are overpriced for what they are."
• "My recommendation is to go and order a good pizza. And if you're hungry, share another."
• "Service, awful. food, decent. the live music was amazing, it's the only reason that i stayed."
• "The waiter told us it was full and to come back two hours later, even though there were some tables available."

Food Quality

Pros:

• "The pizza was lovely. The aubergine was under cooked though, but the service was brilliant."
• "The pizza was good but a little undercooked."
• "The pizzas are delicious, the dough is well prepared and authentic."
• "I get it, it's a cheap pizza, but it wasn't tasty at all."
• "The pizza edges are really tastier than other pizzas."
• "The menu has a healthy vibe."
• "We were conventional and ordered a margherita which was tasty."
• "The prices are unbeatable for what you get."

Cons:

• "The food was good, not the biggest menu but that's not a bad thing."
• "The food was great, but the only thing letting it down that evening was lack of origination from the service team."
• "We are regular in Franci Manca but been disappointed several times by this particular brunch."
• "Pizzas are underdone, cold and messy. Yesterday my pizza arrived with a massive hole too."
• "Delicious as always. Also Franco Manca has continued the Eat Out to Help Out and all pizzas are £5 from Monday-Wednesday until the end of October which is a bonus."
• "Franco Manca will continue to be a favorite of mine!"
• "The pizza was tasty and prices are reasonable, but some members of staff unfortunately don't seem to be very attentive or kind."
• "I'd come back for the food quality, but it's a bit of lottery (depending on who will serve you)."

Value for Money

Pros:

• "The quality of the food is so amazing looking then how much it costs, suuuch good value for money."
• "We had the meat platter for starters and two pizzas. It's just perfect, very reasonable prices, very for pizza."
• "The food is classic Italian style. We got the pizza (£8-11), some starters, cocktails and delicious light and airy tiramisu (£4.50) for 50 quid."
• "The restaurant itself is a spacious place with high ceilings. There are some parking places around but not a lot for free."
• "Great value for money. I went there around 7pm on a Saturday night and there were plenty of seats available."
• "The atmosphere is really nice and the prices are very good."
• "Pizza is also great and you can get a proper one with only £8."
• "Although prices have risen over the years, Franco Manca is still the best value wonderfully tasty pizza in London."

Cons:

• "I get it, it's a cheap pizza, but it wasn't tasty at all."
• "Kinda hard and came cold to the table."
• "The crust was actually the best part. Parmigiana was overcooked - literally burned."
• "Ate the food, because I was starving, otherwise not good... Don't think I will come back."
• "Customer service was also non existent."
• "I thought was about time I wrote a review."
• "We have eaten here on numerous occasions. We have never been disappointed."
• "I am gluten free and to be able to have a pizza that actually tastes like its not gluten free is amazing."