The Gym Group London Walthamstow Reviews Summary

Equipment Quality and Maintenance

Pros:

• "The Gym is good value and well equipped, with PTs who know what they're talking about."
• "I am a type of person who prefers the service rather than the money, and it could not be better without the gym group."
• "The equipment is of a very good standard apart from the awful spinning bikes near the far end."
• "What I've enjoyed the most is the steady increase of new bits of kit since then joining from the astro turf, to the extra dumb bells."

Cons:

• "Let me just give you all a quick glimpse of how many pieces of equipment are damaged or not working for a very long time now."
• "The gym is always overcrowded, making it impossible to complete your workout without having to skip a few exercises."
• "Only issue is how long it takes for equipment to be fixed. I understand it can take a while but a few pieces have been out for almost a month."
• "For several weeks now, the drinking water machine for which I pay a subscription every month has not been working."
• "The equipment gets sweaty and greasy. The gym users need to use deodorant as people are way too smelly."
• "So people can't do basic exercise. Noone is willing to fix them for such a long time."
• "Gym is not in great shape, many bits of equipment missing, lots of people filming, on multiple occasions I’ve seen people be very uncomfortable!"
• "70% of treadmills not working??? And a lousy excuse that you're waiting for the parts that may or may not arrive end of January or beginning of February?"

Staff and Customer Service

Pros:

• "I loved the classes, the trainers are very friendly and approachable, so far I have attended the classes of aneesa, Samuel and Sebastian."
• "Samuel is an exceptional teacher; being a physiotherapist as well as a PT really emphasises his knowledge and his passion for fitness."
• "As for the staff, it is always a pleasure to see them, they are always approachable and very professional ready to help you."
• "The management of this gym is brilliant, they work hard to maintain the quality of the gym."

Cons:

• "I used this setup in the rack for months with no complaints, however all of a sudden this new guy decides to ban my code."
• "The guy must be so bored and have a sad life to ban someone for simply benching in the squat rack."
• "First they blocked my pin because they said I went twice in 1 day so they assumed I gave my pin to someone else."
• "I am a registered user of this gym and I normally quite enjoy using it during the non- peak periods. I was quite disappointed to notice that they have removed all paper towels and cleaning solutions from the gym."
• "Have tried to contact multiple times, emails ignored!"
• "Gym ignores requests to cancel the subscription."
• "I've been coming here the past few weeks, loads of the ellipticals seem to be getting broken, infact it took staff a few days to even put a sign on them saying they were broken so I dont really have much hope that they will get fixed."

Cleanliness and Hygiene

Pros:

• "I really appreciate the cleanliness of the changing room, cause I saw some negative reviews regarding that."
• "It is always very tidy, clean, with available showers, lockers, toilets and changing areas."
• "Simply the best gym. This is my weekday gym, so many equiptment, always reliable equipment, and the staff members/ PTs are super helpful."
• "Very clean gym, it is a big one so there is so much space and so many things to train and do."

Cons:

• "Additionally, the equipment is of poor quality and the internet doesn't work. There are no cleaning supplies available, such as paper or sprays to wipe the equipment after use."
• "The gym has terrible terrible management! People do whatever they want, people train in flip flops, jeans, puffy jackets!! No one respect anyone.the gym is always very smelly, toilet is always very dirty."
• "Cold showers, blocked drains, dirty toilets, homeless sleeping inside the entry. One night they switched off the lights while I was showering (24 hour gym??) Caught a member making a video call with a man inside the female changing room... the list goes on."
• "The female toilets are always filthy with loo role all over the place and sanitary bins over flowing, visiable towels left which is awfully disgusting to see."