The Gym Group London West Hampstead Reviews Summary

Value

Pros:

• "Very affordable and a great value compared to other gyms in the area."
• "Probably the only good quality/low prices gym available in the whole NW6 area. Very well equipped and good cleaning standards."
• "Love the gym, has all the equipment I would need for my workouts."
• "Cheap and Open 24 hours."
• "Cheap too."
• "Great value and LOADS of equipment."
• "Low price and no contract."

Cons:

• "The membership price has became outrageous of £28!!"
• "The Gym Group are charging me an extra £8."
• "They offer specific deals, then overrule them, taking extra money from user accounts monthly; i.e. they change contract pricing without consent."
• "The overwhelming majority of the cardio options here are about a decade out of date."
• "The free weights are a cheaper than usual brand, and the 20kgs/45lbs plates are not the usual size (smaller), which can affect some floor lifts."

Facilities & Equipment

Pros:

• "Equipment in top condition."
• "The facilities are also open 24 hours which is great for people with difficult schedules."
• "There are two full lifting cages with attached lifting platforms which are excellent for Olympic lifts and dead lifts."
• "It’s always clean and the staff are incredibly lovely and helpful!"
• "Incredibly clean. Even the locker rooms and showers."
• "Spacious layout and a wide range of equipment / machines - most of which are generally pretty good quality considering what you pay for membership."
• "It has all the equipment you could need including a turf field with a sled."

Cons:

• "The equipment has only been replaced if it was worn out/broken and beyond economic repair."
• "The gym is spacious but a bit messy as most people do not follow the rules of putting the kit in the original place."
• "The gym is unuseably busy at peak time."
• "Bars are awful extremely thick for lifting and you can injure yourself (I think cheap quality...) machines are bad....."
• "The equipment is ok but it's not looked after."
• "Tissue everywhere, weights always left out, managers always sitting in office."
• "Only one anti-bacterial hand sanitiser in the entire gym. Gym users don't wipe down machines after use."

Staff & Management

Pros:

• "Staff is friendly and there are plenty of classes to get involved in if you’re not interested in solo workouts."
• "The staff are really friendly and helpful, they make you feel at ease - especially if you’re new to the gym world."
• "Thank you Marcus & Jon! Today my nephew was my guest & had a problem with his pin. Although Marcus & Jon were not in shift they we’re happy to help THANK YOU BOTH"
• "The biggest surprise is that all the instructors are always available to help with the machines or during classes: they are caring, professionals and very helpful."
• "Very helpful and informative staff members, always willing to help."
• "Natalia is the best manager in the world. So professional and gave her best to help me try and solve a problem."
• "Has improved to be top notch since my last review, most likely thanks to the new manager, Natalia, and her dedicated and super friendly team."

Cons:

• "This Gym could be excellent but is an absolute mess. Avoid it. Do not join."
• "Overall most staff can be militant, generally feels unapproachable and sadly poor with communication."
• "No staff was present and customer service number doesn't work."
• "PT thinks they own the gym mostly very rude."
• "The management is really bad, they cancelled my contract with no notice no email nothing, I came to see why they told me to call a not free number, I didn't call, just a waste of time."
• "Very poor customer support today at 10:00am. The woman was literally shouting at me on the inter phone and when she approached was very rude with my friend and me"
• "The management and staff allow the customers to leave the weights and equipment all over the place. The gym is super messy and not tidy at all."

Security & Cleanliness

Pros:

• "All protocols are followed whether it is sanitising the equipment or social distancing."
• "This Gym is great. It's open 24/7. It has really good security, classes, kit, music, and changing rooms."
• "It has really good security."
• "Conveniently located gym with plenty of classes. Not too crowded with clean and well kept facilities."
• "All areas of the West Hampstead branch I visited seemed clean and equipment working well."

Cons:

• "Before going to this gym think twice and watch your belongings! I had my phone and my bank card stolen 03.03.22 from my locker (locked)."
• "And also there are thief working at the locker room. They break the locker and take your things away as no CCTV at rocker room."
• "The gym is ok over crowded good thing is convenient 24hrs, but it's very unsafe place someone broken into my locker in the changing room and took my wallet mobile and my car keys further on my brand new Mercedes is gone, so be careful what you take with you poor security."
• "Gross. I had to leave after seeing the mushrooms growing out of the wall in the corridor towards the women's locker room."
• "No hot water in the showers for over a month. Had a male PT wonder in to the F changing room, made no apology to the women in there getting changed."

Accessibility & Convenience

Pros:

• "If your schedule allows you to avoid coming between 5:00pm - 8:30pm on Mondays through Fridays, this gym is an absolute steal."
• "The app has really made my life easier. I can choose to go at a time when it’s less crowded."
• "It's a great gym! Very spacious and everybody is friendly."

Cons:

• "The gym is unuseably busy at peak time."
• "Due to severe overcrowding I’m no longer as happy with this gym as I used to be so I’m lowering my rating to 3 stars."
• "Can be busy but you rarely have to wait for a machine all the same."
• "Not the biggest gym and felt quite cramped."
• "Also, in two years they haven't managed to sort out a decent wi-fi."