Address: Hereford House, 64 N Row, London W1K 7DA, United Kingdom
Phone: +442081244117
Rating: 3.8
based on 86 reviews.
Staff and Service
Pros:
"Virgin Active Mayfair, is a professional, clean and friendly gym."
"All staff I interacted with were extremely helpful and professional (particularly Melania today) - this makes the Mayfair branch really stand out from the others."
"The team at Mayfair are really wonderful!"
"Desk staff seem friendly but I don't need to deal with them often. Customer service over the phone is good."
"The staff were always helpful, superb cleanliness and a great space to workout, also a very peaceful place for Yoga and Pilates."
"I always feel welcome and the staff are really helpful and professional."
"The staff as always incredibly welcoming and always ready to help."
Cons:
"The staff at the front desk were very unprofessional and rude."
"I was not impressed to find my number was given out and to start receiving text messages from a ‘personal trainer’."
"Guy walked off without saying goodbye then I called him back to say thanks and shake his hand... seemed like he didn't want to be there."
"Personal trainers in this gym don't socially distance and get in your space."
"Joined only because of the name. I liked it. But now I totally regret my decision. It is very expensive. The staff is not professional."
"He started being sarcastic and rude."
"Sometimes the staff are arrogant & loud."
Cleanliness and Maintenance
Pros:
"Virgin Active Mayfair, is a professional, clean and friendly gym."
"Am so pleased to say Mayfair branch is back to its high standards."
"The staff were always helpful, superb cleanliness and a great space to workout, also a very peaceful place for Yoga and Pilates."
"Throughout the turmoil of the year I have been and continue to be very impressed with the personal trainers and management of this gym - it feels welcoming, clean and a great place to workout."
"The changing room's, studios and gym floor is kept as spotless as possible!"
"The cleanliness is perfect."
"Amazing atmosphere ....great facilities and everything is clean and tidy ...a pleasure to use this gym ....I love the swimming pool and the hygiene that goes along with it ..."
Cons:
"The workout equipment is outdated."
"Weights area is tiny."
"Men's changing rooms usually smell funky and I find the regular gym goers unfriendly but classes are very friendly and social."
"However, the (men's at least) changing rooms are always dirty - particularly the showers - and the opening hours are a bit short."
"Lack of cleanliness in the locker rooms, and in particular the steam room is remarkable."
"Showers are full of mould and limescale."
"The main reason for my review though is the extremely poor hygiene in the facility's changing room, bathroom, shower and swimming pool area."
Facilities and Equipment
Pros:
"Reasonably priced membership cards, great service, new fitness equipment is what I like about this gym."
"Terrific amenities and they offer neighborhood discounts if you live in the area."
"To get what you get here for one price it's a phenomenal offering and the instructors are amazing and truly care about getting to know you!"
"In general this gym is the best I've been, it's big, well equipped, clean, and modern."
"Modern gym floor with the grid. Nice cycle studio with shoes available."
"Excellent standard of indoor running rowing and cycling machines, huge floor space for callisthenics workouts, wide range of free classes offered in the studios including team-based spin, and very high spec lounge and locker rooms."
"The best fitness center in London! They offer many different types of sport activities like tennis, swimming pool, fitness and etc. The prices are really reasonable for the services that you receive."
Cons:
"The gym is in a basement which is fair enough, but for some unknown reason they decided to do the ceiling and the floor of the free training area black and with low light so it looks like a bad nightclub."
"A terrible gym for so many reasons. Firstly, the steam room has been out of action since joining a month ago, having complained about this via email, I am yet to receive a response."
"This gym is a bit rough really. I normally go to 200 Aldersgate and this one is worth the membership fee, but Mayfair was horrible.. Dirty, smelly.."
"The gym equipment is nice enough but classes tend to book up fully on the day they are released (1 week before said class)."
"The gym floor is so small there are no many machines."
"Swimming Pool, Jacuzzi, Sauna (luke warm temperature) and relaxation area looks shoddy and doesn't feel or look luxury at all!"
"The gym floor equipments can do with updating."
Customer Experience
Pros:
"I love the yoga classes at this gym especially when Tess or Simon teach, they are fantastic trainers."
"I visited the Mayfair club as a guest and had a really great experience."
"Love the club. The classes here alone are worth the membership."
"I love my club! The people are lovely and the facilities are spotless! The number of classes on offer is phenomenal and my Personal Trainer is brilliant."
"I regularly use the pool, which is usually quiet enough for lane swimming and is not too chlorinated; a luxury in London."
"So many classes to choose from - love reformer Pilates and SWIMCLUB is brilliant - what a good workout."
"Friendly staff and amazing facilities."
Cons:
"The gym does get very busy, especially around 6-8pm on week days."
"Horrible experience for the SECOND time to have money stolen at this gym. The staff didn't even seem surprised and just told me to fill in some form so they could get rid of me...."
"The use of clubs abroad is becoming increasingly difficult and the support I have received from the staff close to none."
"Not worth the price paid."
"Very expensive for the value, if it was 50 percent less pricey I wouldn't complain as London central gym quality is what it is."
"I don't believe that the cost of this gym membership is worth it. I am not sure why I'm paying £130 pcm for this."
"Absolute nightmare experience. The gym itself is ok, and the staff are ok but to close my membership it cost me £320...."