The Gym Group London Fulham Reviews Summary

Staff and Service

Pros:

• "The staff in general are super cool and friendly and easily approachable."
• "Staff are friendly and loved the charity Easter egg initiative."
• "The personal trainers are approachable and supportive, and they provide you with excellent guidance and encouragement throughout your workout."
• "All the employees are very friendly and always lending a hand to help with anything, goes to show this gym is a good positive environment."
• "The staff are super friendly and see them regularly cleaning and tidying up."
• "The staff is super friendly."
• "The staff are amazing and very helpful, a lady called Henar showed me around and she was amazing and always makes sure I'm on track to being my best fittest self."

Cons:

• "Staff on Sundays are not knowledgeable and gave incorrect information on the membership benefits."
• "The lady at the front desk needs to learn some manners."
• "Henna consistently called me 'mate' during our exchange - I don't know how management is trained by the gym group but 'mate' is not a word I would use when talking to a customer."
• "The staff never seem to smile."
• "MANAGEMENT ARE SHOCKING...NATHAN AND GREG NEED TO MAN UP AND TAKE CRITICISM."
• "I was told by the manager 'Heena' to vacate the premises based on my footwear."
• "Terrible customer service from the lady at the front desk."

Cleanliness and Maintenance

Pros:

• "The gym is clean and well-maintained, with pretty decent equipment and ample space for various workout routines."
• "One of the most cleanest and spacious gyms I've ever been too."
• "This gym definitely one if the cleanest gym’s I’ve been to."
• "Cheap, clean and modern machines."
• "Gym is always clean, too."
• "Facilities are generally very clean, good access to cleaning/sanitising stations throughout."
• "Very clean, lots of machines and good variation."

Cons:

• "It's cheap for a reason. If you can afford a better gym, do."
• "The gym is unclean, unhygienic and smells bad often."
• "This gym has gone down rapidly since TheGym took it over from Easy Gym 6 months ago. The gym is now just filthy and dirty."
• "The whole place has gone downhill fast once it changed over from Easy Gym."
• "GYM equipments are never repaired on time, it takes them at list 2-3 month to get things fixed."
• "Can’t trust this place, my stuff got stolen from the locker and they didn’t help at all."
• "This gym's is very unclean."

Equipment and Facilities

Pros:

• "Most of the people training there understand weights."
• "Great selection of pin loaded equipment, as well as plate loaded."
• "Great selection of equipment - both cardio and weights."
• "For the price you pay its very good especially by the fact it is 24 hours."
• "It does have a lot of cool classes though, spinning added recently."
• "Nice spacey gym with everything that one needs. Good prices."
• "Equipment is varied enough and well-maintained."

Cons:

• "I just wish the staff would keep more of an eye on hygiene in the weights/machines area and ensure people use the lockers."
• "No Wi-Fi."
• "Those entrance pods are one of the dumbest things I’ve ever seen."
• "Olympic bars are very worn - they absolutely need to be replaced or re-knurled."
• "Some machines are broken and not repaired."
• "The new security doors are like prison’s doors."
• "A lot of the equipment is dated and not always well maintained."

Atmosphere and Experience

Pros:

• "Users are a mixture of ages, all shapes, sizes and levels of fitness, so you never feel out of place or judged."
• "The gym is the best gym quality price that you can find in Fulham. The gym have two floors and lockers where you can keep your stuff."
• "Probably one of the the best gyms I've ever trained in."
• "Thanks to Georgi I completely transformed by body - and my life."
• "Although the price has increased recently, I still think its fair for the area and value."
• "Value is good for Fulham."
• "Seems to have a good atmosphere in which to try."

Cons:

• "A very disappointing experience otherwise."
• "No space in the weights section and equipment area."
• "The whole place has gone downhill fast once it changed over from Easy Gym."
• "There is a lot of equipment here but the atmosphere is pretty nightmarish."
• "The music is way too loud for no reason, which creates an aggressive and oppressive atmosphere."
• "The sessions that take place on the main gym floor are invasive and too noisy."
• "Monitoring us on the CCTV is not nice and you are harassing us."