Moberly Sports Centre Reviews Summary

Facilities

Pros:

• "The facilities are good." - Reviewer
• "It is a very good generalist fitness centre." - Reviewer
• "Has great facilities." - Reviewer
• "Moberly is clean and it has a great cafe, a gym, swimming pool, gymnastics place, and separate changing room." - Reviewer
• "The community room and kitchen was clean and tidy - it was perfect for serving food, playing party games and came with soft play items." - Reviewer
• "The pool & changing facilities are really good, relatively clean and pool is quite well managed and policed by helpful lifeguards." - Reviewer
• "New building and nice customer service." - Reviewer
• "The best Everyone Active Gym that I have been so far, staff in the reception are kind and helpful, swimming pool is great especially the learner pool where they change the depth accordingly with the lessons." - Reviewer

Cons:

• "Water fountain on the first floor was broken." - Reviewer
• "The cleanliness and hygiene in the female changing rooms especially in the swimming area to be disgusting." - Reviewer
• "I have been a member since it opened and yesterday cancelled my membership due to the incompetence and rudeness of staff." - Reviewer
• "The pool is horrible! I got an ear infection because of it." - Reviewer
• "This is the worst swimming pool. It is filthy." - Reviewer
• "Dirty & poorly managed. The pool & changing areas are abysmal." - Reviewer
• "Used to be one of the best swimming pool in the area but it’s getting very filthy." - Reviewer
• "Dirty... staff don’t seem to care or have any pride in the facilities." - Reviewer

Customer Service

Pros:

• "Staff are generally really friendly in person." - Reviewer
• "The receptionists on both occasions were lovely and welcoming and offered suggestions." - Reviewer
• "Everyone went out of their way to be friendly." - Reviewer
• "Darius from the membership department is very helpful, always at the front greeting everyone with a big smile and has friendly, welcoming attitude which makes a big difference." - Reviewer
• "I feel like I've been to a different centre to some of the comments below." - Reviewer

Cons:

• "The only saving grace is it’s relatively cheap." - Reviewer
• "I have read reviews on here that seemed very harsh." - Reviewer
• "The Manager was unbelievably rude." - Reviewer
• "I always see maintenance people checking the gym equipment which is really good." - Reviewer
• "I have been coming to here for some time and can say that the facilities are good." - Reviewer
• "I have dedicated myself to this gym for 3 years being a loyal customer spending and trying different clubs." - Reviewer
• "The management and the people that run this are a disgrace." - Reviewer
• "Unhelpful attitude from reception staff member." - Reviewer

Hygiene and Cleanliness

Pros:

• "The facilities are good." - Reviewer
• "Had my son's 5th birthday party here last weekend and had a ball." - Reviewer
• "Best swimming pool I been." - Reviewer

Cons:

• "There is old chewing gum and make up on the walls that have not been cleaned." - Reviewer
• "The showers do not get regular checked!" - Reviewer
• "Fix the pool, make it clean!" - Reviewer
• "The drying machines drain out onto the floor…" - Reviewer
• "The building is beautiful and the pool is brand new but the lack of customer service is beyond irritating." - Reviewer
• "They take buckets of water from the pool while it’s in use to pour over the floors - that is the extent of the cleaning." - Reviewer
• "The gym is cramped & equally poorly managed; coats thrown on top of fire extinguishers, guys walking around topless, lack of equipment." - Reviewer
• "I stopped going here in the end because the filthy facilities made me so uncomfortable." - Reviewer