Roadchef Maidstone M20 Reviews Summary

Accessibility and Parking

Pros:

• "Easy access and well sign posted into the site."
• "Good sized car park - there are bins available - the car park was clean and tidy."
• "Plenty of free parking spaces outside including electric charging points and an outside seating area if the weather is nice."
• "Parking is ok usually can find a space."
• "Plenty of parking space, many waste bins are placed to keep the place tidy."

Cons:

• "Parking and toilets an issue at peak times."
• "Drove in as it said it had parking specifically for caravans, it doesn’t."
• "Parking spaces for caravans is poor spaces are too small."
• "The car park is not very well lit, and pretty dark in most places. Watch your step."

Food and Drink Options

Pros:

• "Large car park 🚗lots of green trees🌲🌳and very well maintained!!"
• "Variety of stores inside and self-serve cabinets, toilets, etc."
• "Very clean and well maintained service area that offers a good choice of shops, food options and toilet facilities."
• "Good and convenient services with toilet and a lot of food places and a shop."

Cons:

• "Smallest services I've stopped at, nothing wrong with that but could have more food options."
• "It was better when there was a Cotton Traders and there was a place next to the noodle place that did hot meals."
• "Everything closed at 8.20pm on Tuesday January 3rd apart from a poorly stocked WHSmith."
• "Terrible services. Nothing is ever open except McDonald's and that is terribly slow."

Toilets and Cleanliness

Pros:

• "The toilets were clean and tidy, however it was early on a Monday morning - 6am."
• "The toilets are clean and well maintained."
• "Nice clean location but the McDonald's needs some help."
• "Clean and tidy, mc Donald's, Costa and another food place."

Cons:

• "Absolutely disgusting and disgraceful place. Junk food packaging everywhere."
• "Toilets could be cleaned more regularly, but no suprise since it's near Maidstone."
• "Showers were terrible the shower head aimed awkwardly upwards."
• "The toilets were disgusting. I have to use these services because my employer arranged for coaches to be picked up and swapped here."

Staff and Service

Pros:

• "The staff at Roadchef Maidstone M20 were incredibly friendly and attentive."
• "Great place to stop for the night when on tour with a camper. Plenty of space available and nice selection for a proper breakfast."
• "Brilliant service in Costa and a good cup of coffee."
• "Very helpful staff in the shop that has offers that make the price reasonable for a motor way side place."

Cons:

• "The service however is appalling. We went to McDonald's and the staff were awful."
• "McDonald's manager rude. Wouldn't accept her staff were doing favours for people."
• "Went to get a coffee at McDonald's in there it was dirty the coffee came out nearly cold the staff were rude."
• "Horrific experience with Janice from WHSmith, unnecessarily confrontational."