Address: Roneo Cor, Hornchurch Rd, Romford RM11 1PY, United Kingdom
Phone: +441708734210
Rating: 4.0
based on 180 reviews.
Customer Service
Pros:
"I shop here regularly. Some months back I bought a chain saw. I was unable to couple it. I took it there this week to ask for help. Thank you so much Terry. I am happy with the chain saw. A very good customer service experience."
"The staff in this store are particularly helpful in assisting with your requirements."
"Used these guys for click and collect and it was a very prompt and friendly service."
"I like the staff here, always helpful and cheerful ( well most of them) I like the mix of employees, nice to see young and old working together."
"I would like to highlight 2 employees whom I feel deserve a promotion of some sort. Tracey and Brian !! Amazing customer service and made me feel really welcome."
"Jamal sorted issue with pleasure, it was really nice to see such a good customer service."
"Fantastic customer service from Gary and Rachael. They went above and beyond to help me."
Cons:
"Unfortunately this time we were let down, we needed to ask a question but staff were too busy or lacked interest in our custom."
"Extremely poor service and very rude behaviour by staff named Lesley."
"Seems businesses are cutting back on staff as it was difficult to find someone to help."
"Unbelievably rude staff! Couldn’t believe how rude and unhelpful Keah was."
"Terribly rude. An employee warned me the store was closing in 10 minutes... she just starts talking at me. Constantly, without pause."
"There was a young female employee informing us in a disinterested manner that made it sound like it was our fault."
"Absolutely appalled the way I had been treated."
Store Layout and Stock
Pros:
"If item you require isn't in stock they will order it and notify you when its ready to collect."
"This is a super large store that has tons of items to meet your every need from DIY, plumbing lighting and gardening etc etc."
"The store itself is large and generally well stocked."
"It is not the biggest store I think but always has the items I need."
"Fantastic big store. Wide range of garden plants, shrubs, garden tools and garden furniture. 👍👍👍. Lots of other items. Didn't do a full tour of store. Got what I wanted. George was very helpful and polite as were all staff I spoke to. Well worth a visit.."
"This store has just about everything you could need for any diy project and their prices are fair."
"One of the biggest around. Lovely staff will help you finding what you desire."
Cons:
"I did find it a bit difficult to find things but that could be my lack of knowledge on the layout pricing was reasonable but only one cashier you are encouraged to serve yourself which I don't like."
"Today was terrible it was like it had been ransacked, what was in the rack had no idea of price that went with it."
"Popped in here, on the weekend to try & pick up a 21mm Gas Regulator for a BBQ but they did not have any in stock."
"Stock seems to have really been run down of late. Started using Selcos Barking. Always have what I need in stocks and staff are very helpful."
"I wanted some fence panels but they only had ones that was damaged."
"Trying to find a price for some garden pots was ridiculous, they weren't in the right place for the correct ticket."
"The timber sold here is not of very good quality, it's generally twisted and warped."
Pricing and Checkout
Pros:
"Good prices, not great but good, real good and convenient locations."
"Always have a good level of stock and staff are generally knowledgeable or will point you in the right direction."
"The store had what we wanted in stock, parking was good and staff were polite, but when we arrived at the tills only 1 was open."
Cons:
"Went into one of your stores to buy some membrane heavy duty when I was told the price I was totally shocked £224."
"All the staff here are very slow, I was waiting in the queue for 20 minutes."
"For a massive store they have no time for customers. I spent lots of money on flooring that unfortunately after being laid only lasted around 4 weeks as the joins were faulty."
"While there are a lot of things, the prices are usually double the normal for the same product."
"New self service tills which they probably spent millions on... They are absolutely terrible, non responsive touchscreens and cheap slow processing capabilities."
"Fine. Had everything we wanted at acceptable prices. Only marked down because of the lack of staff on shop floor."
"At the moment standing and waiting for my receipt, been 15min."
Health and Safety
Pros:
"The queue for getting in seemed under control."
Cons:
"Appalled by the number of staff and customers not wearing masks or better yet wearing them under their noses!"
"This branch of B&Q made a total nonsense of social distancing and made the customers without trade accounts feel inferior."
"Very disappointing experience in B&Q today. At the entrance the staff did not ask people to wear mask."
"Because of covid they have set up a sort of one way system which is ignored by ignorant customers."