B&Q Romford - Roneo Corner Reviews Summary

Category: Home improvement store

Address: Roneo Cor, Hornchurch Rd, Romford RM11 1PY, United Kingdom

Phone: +441708734210

Rating: 4.0
based on 180 reviews.

Customer Service

Pros:

  • "I shop here regularly. Some months back I bought a chain saw. I was unable to couple it. I took it there this week to ask for help. Thank you so much Terry. I am happy with the chain saw. A very good customer service experience."
  • "The staff in this store are particularly helpful in assisting with your requirements."
  • "Used these guys for click and collect and it was a very prompt and friendly service."
  • "I like the staff here, always helpful and cheerful ( well most of them) I like the mix of employees, nice to see young and old working together."
  • "I would like to highlight 2 employees whom I feel deserve a promotion of some sort. Tracey and Brian !! Amazing customer service and made me feel really welcome."
  • "Jamal sorted issue with pleasure, it was really nice to see such a good customer service."
  • "Fantastic customer service from Gary and Rachael. They went above and beyond to help me."

Cons:

  • "Unfortunately this time we were let down, we needed to ask a question but staff were too busy or lacked interest in our custom."
  • "Extremely poor service and very rude behaviour by staff named Lesley."
  • "Seems businesses are cutting back on staff as it was difficult to find someone to help."
  • "Unbelievably rude staff! Couldn’t believe how rude and unhelpful Keah was."
  • "Terribly rude. An employee warned me the store was closing in 10 minutes... she just starts talking at me. Constantly, without pause."
  • "There was a young female employee informing us in a disinterested manner that made it sound like it was our fault."
  • "Absolutely appalled the way I had been treated."

Store Layout and Stock

Pros:

  • "If item you require isn't in stock they will order it and notify you when its ready to collect."
  • "This is a super large store that has tons of items to meet your every need from DIY, plumbing lighting and gardening etc etc."
  • "The store itself is large and generally well stocked."
  • "It is not the biggest store I think but always has the items I need."
  • "Fantastic big store. Wide range of garden plants, shrubs, garden tools and garden furniture. 👍👍👍. Lots of other items. Didn't do a full tour of store. Got what I wanted. George was very helpful and polite as were all staff I spoke to. Well worth a visit.."
  • "This store has just about everything you could need for any diy project and their prices are fair."
  • "One of the biggest around. Lovely staff will help you finding what you desire."

Cons:

  • "I did find it a bit difficult to find things but that could be my lack of knowledge on the layout pricing was reasonable but only one cashier you are encouraged to serve yourself which I don't like."
  • "Today was terrible it was like it had been ransacked, what was in the rack had no idea of price that went with it."
  • "Popped in here, on the weekend to try & pick up a 21mm Gas Regulator for a BBQ but they did not have any in stock."
  • "Stock seems to have really been run down of late. Started using Selcos Barking. Always have what I need in stocks and staff are very helpful."
  • "I wanted some fence panels but they only had ones that was damaged."
  • "Trying to find a price for some garden pots was ridiculous, they weren't in the right place for the correct ticket."
  • "The timber sold here is not of very good quality, it's generally twisted and warped."

Pricing and Checkout

Pros:

  • "Good prices, not great but good, real good and convenient locations."
  • "Always have a good level of stock and staff are generally knowledgeable or will point you in the right direction."
  • "The store had what we wanted in stock, parking was good and staff were polite, but when we arrived at the tills only 1 was open."

Cons:

  • "Went into one of your stores to buy some membrane heavy duty when I was told the price I was totally shocked £224."
  • "All the staff here are very slow, I was waiting in the queue for 20 minutes."
  • "For a massive store they have no time for customers. I spent lots of money on flooring that unfortunately after being laid only lasted around 4 weeks as the joins were faulty."
  • "While there are a lot of things, the prices are usually double the normal for the same product."
  • "New self service tills which they probably spent millions on... They are absolutely terrible, non responsive touchscreens and cheap slow processing capabilities."
  • "Fine. Had everything we wanted at acceptable prices. Only marked down because of the lack of staff on shop floor."
  • "At the moment standing and waiting for my receipt, been 15min."

Health and Safety

Pros:

  • "The queue for getting in seemed under control."

Cons:

  • "Appalled by the number of staff and customers not wearing masks or better yet wearing them under their noses!"
  • "This branch of B&Q made a total nonsense of social distancing and made the customers without trade accounts feel inferior."
  • "Very disappointing experience in B&Q today. At the entrance the staff did not ask people to wear mask."
  • "Because of covid they have set up a sort of one way system which is ignored by ignorant customers."

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