B&Q Coventry - Brandon Road Reviews Summary

Price

Pros:

• "The prices are very pretty reasonable."
• "All good quality plants and at a great price."
• "Got a trolly full.. All good quality plants and at a great price, getting an extra 10% off as well as have their loyalty card."

Cons:

• "Over priced! Over rated! Ronseal ducksback £20 for 5 ltr, Homebase £14, small tin ext gloss £20 Wilkinsons £9.00, Andrex toilet rolls 24 pkt £12 my local Nisa £7.99."
• "Practically everything overpriced and cheaper online elsewhere."
• "However, I did notice that some products were a bit on the expensive side, and the prices didn't always seem justified."
• "The prices on goods isn't clear, an item I had wasn't correct when I reached the till."

Staff and Service

Pros:

• "Staff are very knowledgeable if you need advice."
• "Chloe the sales assistant in the paint dept spent time with us showing us the products, making recommendations and providing proactive advice, all with a smile on her face."
• "The young lady was so knowledgeable and helpful and quickly found exactly the right bulb."
• "today we went to this store and had a tin of paint mixed by a very young lady by the name of Gracie, her knowledge and thoughtfulness was outstanding..Definitely needs a pay rise, a asset for BnQ ...."
• "Staff were friendly and helpful. Service was quick and efficient."
• "The store assistant who placed the order was absolutely wonderful and patient with my mum who is in her eighties and was quite unsure of what she wanted however the store assistant was extremely helpful and kind."
• "Customer service by Louise and Rhys was amazing thank you for making my day a better one."

Cons:

• "The staff in the bathroom section hasn’t got much knowledge about bathroom products."
• "very bad experience with click and collect received email about collection and timing was till 5pm reached there 4:15pm but they refused to serve me."
• "A recall was issued for a fan heater distributed through B&Q. I tried to act on it but it was refused because I didn’t have proof of purchase."
• "The customer service is appalling. Staff members are very rude."
• "Have been using B&Q for years as a trader but there is nothing left for us traders any more over priced goods for poor quality items, no decent discounts for the trade and no decent staff left as well as no products in stock."
• "One Staff at the trade point was not helpful at all."
• "Really unhelpful staff, couldn't be bothered to help us and ended up leaving disappointed."

Store Layout and Stock

Pros:

• "A large store with good stock levels."
• "Massive warehouse, helpful staff, lots of parking, send wife to Morrisons across the road, then you can take her to TFI Friday for a treat."
• "Easy to find items, clear labels throughout the store."
• "The layout seems logical with easy access to all areas."
• "My favourite DIY store. Never out of stock and if you search for an item on the website and choose pick up it will tell you what Isle it's on."
• "Lots of choices from value to branded from garden to house furniture everything one would need to building materials, flat pack kitchens, doors home furnishings light fittings you name it you get it."
• "Really big store. If they don't sell it here, I don't know where would."