B&Q Chester Reviews Summary

Click and Collect Service

Pros:

• "Ordered some stone for the garden. Used click and collect, with items ready for collection in less than one hour."
• "Click and collect service is excellent. Staff are always helpful and friendly."
• "Sue on the Click and Collect Counter was extremely helpful with my purchase today."

Cons:

• "Click and collect service useless ordered item went to collect item still showing as available, went to collection desk oh not picked it yet."
• "Rude encounter with staff on click and collect."
• "DONT BOTHER WITH CLICK & COLLECT!"

Staff and Customer Service

Pros:

• "Lovely place to shop for you DIY. Great variety and helpful staff."
• "On the whole 99% of the staff are great 👍."
• "A very obliging young man made time for two 'oldies' this morning."
• "Staff have been helpful and curtious to me so far."
• "The staff was more than helpful, they offered technical advice and not only guidance within the shop."
• "Very friendly, helpful staff, good parking facilities and easy to reach."
• "The staff are always friendly and knowledgeable."

Cons:

• "Have previously posted good reviews about this store but a recent evening visit was hopeless."
• "Product wise. They must have everything you need. But staff wise. Utterly appalling."
• "It seems asking a member of staff a question is an intrusion of their conversation with other members of staff about their social life."
• "The staff were not very helpful."
• "Unfortunately I found Ian very unhelpful."
• "Very rude staff member! She told us not to open the light box but offered no help."
• "Worst checkout staff I've ever had to deal with."

Store and Product Availability

Pros:

• "Great shop, has everything you need for the home and garden and more!"
• "A typically vast store with a generally good selection of items."
• "Their product range and availability has improved beyond recognition."
• "Plenty of 'plant pots' and pots for putting plants in... Stock of all building materials seems very good."
• "For me it's the best for all DIY goods, every imaginable tool for all those household jobs."
• "Huge store, had the product I was looking for (Danish Oil) with numerous varieties of colour."
• "Everything from screws to appliances, building materials, decorators stuff, all ok. Prices are ok for most things."

Cons:

• "Says they have stock in on their website. Travel 50 mile round trip to be told that the website is incorrect and there is non in-stock."
• "Absolutely rubbish, the web site has no bearing to actual stock!"
• "No they dont carry any spares for the strimmers."
• "As usual, minimal staff on paint department, despite it always being busy."
• "It always beats me that they sell kitchen taps with ceramic cartridges but never sell spares."
• "Some stock a little low but that's to be expected with everything that's going on."
• "Price on some items is quite high for what they are."