B&Q Slough Reviews Summary

Store Layout and Product Range

Pros:

• "Good store and handy as next to boots, tapi carpets and carpetright."
• "Presentation is good; very well laid out and attractive from basic shelf-stored items to bigger product lines such as bathrooms and kitchens."
• "Great selection of all your DIY requirements, staff are excellent and have time for your enquiry etc."
• "Always a very good range of products with new lines available which makes a visit well worth it for furnishing, fitting and construction ideas."
• "Pick and mix nuts, bolts, screws and washers are an incredible recent addition that undercuts the cost of expensive small pre-packed fittings."
• "B&Q is a go-to destination for all your DIY and home improvement needs."
• "One of the best DIY stores in the area always with a fantastic selection of tools and accessories."

Cons:

• "It would appear that B&Q Slough no longer sells traditional florescent tubes and have replaced these with led tubes."
• "Very large store with a large range of DIY products. There's little to no customer service in the store."
• "The most low on stock B&Q on 25 miles area."
• "Shop is looking very tatty with a lot of staff standing around chatting in groups."
• "This isnan absolutely massive store and brilliant for either the Diyer or trade."
• "A big shop, with a wide variety of items."
• "A decent sized store, I've found a better range of products here than in most stores in the area."

Staff and Customer Service

Pros:

• "The staff are very knowledgeable and always happy to help."
• "He is patient charming and helpful Always Cheerful."
• "Very friendly staff who will help you find what you are looking for."
• "The young guy was very polite apologetic for me waiting as short staffed which in no way was his fault he credit to company did his job very well thank you."
• "Ben... had a great attitude, excellent customer services and he went the extra mile."
• "Staff helpful polite and pleasant."
• "Helpful staff generally have someone asking them questions so you have to wait your turn but the store is well sign posted inside so it is easy enough to find what you want."

Cons:

• "They're having a laugh. Called them a lady answered, she was having a chat with a coworker about some order. I wasn't saying anything then she put me on hold."
• "Awful staff experience no one wanted to help all just off having private chats with no help ignored me when I tried to talk to them."
• "Every time I have gone in, I found the staff really unhelpful and in one particular case, extremely rude."
• "The staff that is there does not appear to care to do their work."
• "The guys at the paint counter were rude, snappy and completely unhelpful."
• "Not very good lots of staff walking about but could find nobody prepared to help with the simplest task."
• "The store employee RITU was very rude."

Pricing and Services

Pros:

• "Pleasantly surprised 3 keys for £10. After just paying 20 at Timpsons."
• "Beautiful plants which are well looked after and you can also get some bargains."
• "I would also advice to get the B&Q card to get additional discounts."
• "Moreover, the first attendant I asked about it knew it's location and took me there straightaway."
• "I went today to swap an extractor bathroom fan as I previously purchased the wrong one and I can not praise enough Matt and Jystina, very helpful and amazing service."
• "They let me try on different sizes because the reviews online said they are larger than the quoted size."
• "Was a great visit was looking for bathroom tiles needed 20 packs found a very helpful young man."

Cons:

• "Wouldn’t give a refund on perfectly fine, still packaged goods due to no receipt."
• "Upset that the paint tin I went to buy was priced at £15 but at the counter it came up as £28."
• "The service was good and the staff were great but they have a real problem with stock - lots of empty shelves."
• "If I have the choice so I give them no star but unfortunately I have no option. Bad service with lots of attitude."
• "Appalling customer service. Rude staff members with no manners."
• "Went against trading standards, broke the law then laughed at me."
• "Dont hire a Rug-Doctor from here, you will lose your £10 deposit as they seem to find the smallest excuse to keep your cleaning deposit."

Store Experience

Pros:

• "Always well stocked for DIY Enthusiasts."
• "Loads of choice and stock, perfect for running into to grab a few things for the latest DIY project in the house."
• "Always a great experience. Friendly helpful staff."
• "I always find walking through b&q enjoyable."
• "I visited B&Q during this very distressing time for my essential item, paint. I was immediately greeted with great passion and respect by a worker named Asha Muhiadin."
• "It's B&Q! As usual bumped in to one of my neighbours."
• "My total shopping experience was awesome. Kudos to B&Q😁"