Address: London Rd, Stevenage, SG1 1XW, United Kingdom
Phone: +441438745600
Rating: 4.1
based on 180 reviews.
Customer Service
Pros:
"Every time I've talked to the staff there they've been really nice and helpful."
"Went to Stevenage branch the other day to pick up some MDF for a project, I needed some of it cut to size, that's when I met Tyla, he was so helpful and a credit to B&Q."
"Social distancing measures are adequate and all staff work with a smile."
"I had an issue with a product I bought last night, went in this morning, and was offered a replacement part free of charge, no questions asked."
"After experiencing dire customer service online... I went in store and hayley and Tom were incredible sorting the issue out quickly and with ease."
"The best one so far, I was asked If a need any help as soon I crossed the door."
"Staff really helpful today. Was looking for a piece of trim for our kitchen, and the lady who helped went out of her way to find what we needed."
Cons:
"Ordered things online and went to the click and collect point. The woman behind the desk looked miserable."
"Had the worst experience today, and won’t be returning... I honestly felt harassed. Embarrassed and judged."
"Debi and the manager were super unhelpful."
"once you get in there it is chaos i parked down below in the carpark but had to go up to the gardening area i asked if i could pay upstairs but was told no by a rude tattooed member of staff."
"Chloe and Margaret at click and collect were so rude when I came to collect my order and made me feel so uncomfortable."
"this tattooed member of staff needs a lesson in politeness iam sending an email to head office today."
"Absolutely shocking service and no one gives a dam!"
Store Layout & Accessibility
Pros:
"A DIY megastore that stocks most products in a wide variety of brands and types."
"Plenty of free parking."
"Your typical B&Q except larger."
"It's pretty big and seems pretty well stocked."
"A huge amount of stock. A lovely large gardening/plant area and selection."
"This store is a large one and I've always found what I needed."
"One of the few bigger stores that actually holds a reasonable level of stock."
Cons:
"It's annoying that all the escalators (up and down) now push you to the back of the shop."
"Cavernous DIY store, with annoying travelators to travel between floors."
"Changing levels might take a while due to long escalators that are always at opposite end of the store to where you need them."
"It can take a while to track down certain items if that's your aim, as signage is quite broad."
"Then checked in numerous areas - no stock. Looked for delivery on their website only to be told it is not available."
"Strange set out for a B&Q with parking up and down and a long winded process to get between floors with a trolley."
"the store is laid out in a terrible way, spend twice the time doing laps of the place trying to find what i wanted."
Checkout & Payment Process
Pros:
"Also used click and collect the other week and this was really quick."
"Never much queuing. Ample parking. Self checkout too."
"Lovely lady on the till who patiently waited for me to load my rewards card!"
"Three times now I have been asked 'are you trade?' I get an unexplainable feeling of pride each time."
"Went with mum to get some ready mixed textured artex finish as not many places do it-mum got 10% off as Wed and over 60 and got diamond card."
"Prices always competitive."
"Very good service and wood cutting availability everything laid out to see no problem shopping."
Cons:
"one till open 4 trade point staff sat round unable to serve as apparently click and collect from b&q take priority."
"Went in 55 minutes after placing a click and collect order. Not ready after 1 ¼ hrs."
"Tills can be busy at times with staff being too busy to help on the shop floor."
"Long queue at checkout with only 1 person serving again no other staff to be seen."
"with the introduction of self service tills... the process is a lot more convoluted at the tills."
"A staff member decided we hadn't scanned everything so turned the screen around and proceeded to fiddle around."
"The problems came with check out. Only self service open and a bit cramped trying to scan your items."