B&Q Greenwich Reviews Summary

Customer Service

Pros:

• "Checkout staff are friendly and helpful."
• "Very helpful service from a very patient Abdullah on the Kitchen 3d service."
• "Was there on a Saturday morning looking for a rubber washer for my sink, showed the staff a photo of the pipe work / sink and staff figure out the correct part needed right away and helped me to look for it."
• "I was very impressed by Mark Lee’s customer service. He not only was very patient but had a very in-depth knowledge of the product gave a lot of useful tips."
• "This was followed by a very helpful and friendly Sara at the checkout."
• "The staff at this B&Q were very helpful when it came to finding the products that I needed."
• "I found the staff friendly and helpful to a complete novice like me!!"

Cons:

• "Half of the products on a display have no price tags, staff is not knowledgeable and most of them aren't even polite."
• "The staff are not adequately trained on basics."
• "The young sales assistants are lazy and rude."
• "Never had a worse customer service experience in my life! I was with my partner and my little 4 month baby from 8pm looking for somebody could cut the artificial grass but I was like ping pong's ball!"
• "Manager was rude and unhelpful."
• "Terrible experience, I wonder how this place stays open. Rude or clueless staff and the timber cutting person is always away for hours."
• "The most terrible experience in store! No one to help and self service till did not scan, asked assistance standing there and she wouldn’t help and couldn’t be bothered!"

Store Management

Pros:

• "Recently opened again, with social distancing measures in place."
• "The self check out machines also improved so customers don’t queue too long to pay."
• "Times are difficult right now for everyone but the store has put in a good effort to channel customers through the store with minimal disruption."
• "Great friendly staff add to the whole experience."
• "The staff were friendly and helpful which was key as nothing is in a sensible place."
• "Called up today as I was unable to make an order for flooring online due to stock availability and someone called Tash picked up and was incredibly helpful."
• "Closest store is Peckham, but will make the journey to this store as it is larger and the staff are very nice!"

Cons:

• "B&Q continues to be awfully managed."
• "There is a lack of staff in this store. Despite the size and quantity of products available there is 'never' anyone to help you."
• "The checkout process was a nightmare. Most of the tills, including the self-checkout ones, were out of order, leading to extremely long waiting lines."
• "Soul destroying lack of service."
• "Store is somewhat disorganized."
• "The trolleys were scattered throughout the parking lot, and it was nearly impossible to find one."
• "The store itself was in a deplorable state. Items were haphazardly mixed up on the shelves and covered in layers of dust."

Product Availability and Selection

Pros:

• "They have a wonderful indoor and outdoor plant selection, having just been to the plant graveyard that is IKEA, coming here was great!"
• "It’s an essential store for home owners because it has lots of products for house maintenance, decorating and light bulbs."
• "Large B&Q. Plants section ok, but better to go to a dedicated garden centre unless you need compost in bulk."
• "Very large DIY superstore selling decorating and gardening equipment. Lots of essential household items."
• "The place is massive and has everything."
• "Huge choice of everything you want for decorating, gardening, building.... one of my fave shops to visit when I'm here."
• "This B&Q is quite large and stocks a vast amount of goods and supplies, we've never had the problem of them not having something available."

Cons:

• "I was looking for small trays and pots for my plants. The selection was very limited and most were out of stock."
• "The store is well stocked but finding what you need might be difficult."
• "This place is a perfect example of why people shop online."
• "I went this week to get coping stones (stock available according to website) but upon arrival - none."
• "Every time I visit I am sorely disappointed. The store is terribly stocked and the items are poorly labelled."
• "Big shop with plenty of stuff.. but there are too many products out of stock the day of my visit."
• "The stock system hadn't been updated so they are also out of stock there too!"