The Fort Shopping Park Reviews Summary

Parking

Pros:

• "Lots of over and underground parking."
• "Busy but parking wasn't an issue free parking too which is a bonus."
• "There was plenty of parking and the toilets were clean so not all bad."
• "Top parking is free."
• "Free parking is a huge plus."
• "Ample parking if you get there somewhat early."
• "Parking is good."

Cons:

• "Waited 20 min for a coffee. Queues were insane."
• "Parking upstairs is ridiculous at the weekends."
• "When it's busy car park is bit of a nightmare."
• "More people than hell! No parking anywhere!"
• "Parking is regularly an issue of a weekend."
• "Parking structure is a myth with people ignoring the one way system."
• "The parking situation is so bad, it makes the retail experience poor."

Shopping Experience

Pros:

• "Nicely designed and unique."
• "Great retail park with some big High Street names."
• "A really great place to shop. With plenty of eateries."
• "Good and wide selection of different shops to cater for most needs."
• "You have all the top end high street shops e.g WH Smith, Next, Boots, River Island but also a giant Primark."
• "It's got a great selection of shops."
• "The Fort has a great selection of the usual high street shops - something for everyone."

Cons:

• "The Fort has seen better days, the out of town shipping concept has done a dive over the years."
• "Quite a few empty units now."
• "A lot of empty units as of late with other stores getting smaller."
• "Most shops are closing down now only 3 decent shops left primark, next and river island."
• "It's looking a bit run down now."
• "Good variety of shops which is spoilt by inconsiderate drivers."
• "Lack of halal food options available if you fancy a bite to eat whilst shopping."

Customer Service

Pros:

• "The staff were very professional and helpful, the layout was good for a family of four to manoeuvre."
• "Fort shopping park has always been a great place to shop with great and helpful staff."
• "The stores are lovely, staff are helpful."
• "Staff was very helpful."
• "The staff in all of them were really nice, friendly, helpful."
• "Very professional and helpful staff in both, as always in Derby, it was a pleasure to shop in them both."
• "Love the blonde lady assistant who serves at the till good peoples skills."

Cons:

• "Returns/Exchange staff extremely slow."
• "Staffs were to busy chatting among themselves at times. When we wanted the bill it took her almost 30 mins to finally come over to us."
• "Apathetic staff in many places."
• "Staff are clueless and the place needs a renovation."
• "Not happy that a asian lady sneezed in her hand then wiping her hand on a pack of 5 towels that was for sale and two shop assistants did nothing."
• "I like how my post was deleted about the security and plain clothes security followed me around the shops."
• "Went late night shopping great shops great selection but you seriously need to get the rats under control, couldn't believe the amount of rats I saw!"

Facilities

Pros:

• "The outside has quite a few tables which is handy for the customers that wish to sit outside."
• "Lots of places to eat too."
• "Clean, tidy and spacious public toilets, great accessibility for handicapped personal or parents with large pushchairs!!"
• "The public toilets on the park are in very good order clean and nicely designed."
• "It was clean. There were places to sit besides a coffee shop."
• "Good choice of places to eat."
• "Good clean toileting facilities. Plenty of places to eat."

Cons:

• "The next available toilet was all the way across the big, very busy car park."
• "Toilets are a long walk if you're the opposite side of the fort."
• "The burger king charges too much for the food, way over priced & very little you get."
• "I find the sandwiches, cakes and biscuits heavily over priced."
• "Only to be told their toilet was 'Out of Order'- Really, a busy place like Costa and they couldn't get it fixed."
• "Basement car park has water patches and no warning signs."
• "Went to the harvester yesterday and I'm truly saddened. I'm a big fan of the harvester but this one was not my slice of heaven."