Address: 55 Station Rd, Beaconsfield, HP9 1QJ, United Kingdom
Phone: +441494920334
Rating: 4.4
based on 317 reviews.
Customer Service
Pros:
"The sales team were great and we had amazing service."
"Stewart took care of everything for me and made it very simple."
"The Sales Executive, Laura Farnborough provided a great service from the initial telephone call, right the way through to collection of the car."
"Tony Hollick received my car, explained the procedure and kept me informed."
"The customer service was impressive all round with what looks to be a great team."
"I highly recommend him to Mercedes Benz management for his upmost care and assistance."
"The ladies on the front desk were also very professional and friendly."
Cons:
"3 out of 4 of our metal valve caps were lost. Beaconsfield said they would send replacement caps but never did."
"After having an issue all we had were snotty rude emails, and they couldn’t even be bothered to pick the phone up."
"The only reason I didn’t give 5, is because the service with regards to bodyshop, is not as flexible on weekends, which makes it slightly more difficult to book anything in on a sat or Sunday."
"Absolutely awful level of service, never again."
"If you love your Mercedes do not take your car here for repair!! Shocking service, very rude staff and they just don't care."
"Service team is a shambles. I asked the team to look into software issues I was having with the MBUX whilst the car was going to be serviced."
"Complete incompetent of staff at Hughes. They keep passing you from one person to another."
Sales Experience
Pros:
"We are delighted with our new car, Gary Cornish at Mercedes Beaconsfield was extremely helpful in every sense."
"He talked me through the whole car buying process thoroughly and I was really grateful he helped me."
"From start to finish Lee was amazing from his customer service skills, to his knowledge about Mercedes and even how detailed his responses were for any of my questions."
"We’ve bought several used approved Mercedes in the past but we’ve never experienced the level of service provided by David at Beaconsfield."
"I was absolutely delighted with the service I received from Lee Hamer."
"Purchased a used SL400 from Lee at Beaconsfield and could not have asked for better service."
"We were served by Farrah Lal who was exceptional, with immense knowledge of all the Mercedes options and was superb in arranging the purchase of our new car through out the process."
Cons:
"Booked our E-Class Estate in for it's service, from the start they tried to sell us extra services we didn't want."
"Just find this whole used car experience such had work, Won’t be using this dealership again."
"When I arrived, I was told to pay £700 for my service or it won’t get done."
"Be very careful with this dealership. They are all nice and friendly until they have your money. After that. They are rude and unhelpful."
"Abrupt sales and pathetic after sales. Cut and run style of sales."
"4 stars because I didn't feel like they made enough effort to give my son a good deal."
"Absolutely pathetic excuse of a Mercedes Benz dealership who will lie straight to your face. I would not recommend to anyone."
After Sales and Support
Pros:
"I feel confident his after sales service will be just as good."
"Great attention to detail even for their quality used cars."
"I can highly recommend MB of Beaconsfield and will certainly get in touch with them should I need help in the future."
"I personally want to say a massive thank you to Lee for all of his support, knowledge and communication throughout this lovely experience!"
"Many thanks to Stewart Jackson and all other staff at Mercedes Benz Beaconsfield."
"Superb experience with Mercedes Beaconsfield. From initial contact, through to collection of my new car and after-sale advice and support, it’s been a real pleasure dealing with this approachable and professional team."
"I received amazing customer service by Keith French who was professional and proficient!!"
Cons:
"Sadly the aftercare is appalling... for the repair guy only to come out and damage our brand new car!"
"The worst aftercare service I have ever had this morning."
"The service provided has put me under stress and anxiety as with the rising cost of living Mercedes have been scamming people with such service."
"I’ve left three messages for Jeffrey Keens to call me back... he has never called back."
"So because of a recall I’ve now got a worse car and they just don’t care unless you’re willing to pay probably more than the cars worth."
"It’s disappointing because until this year I had nothing but praise for this dealership, but something has clearly changed in their attitude towards customers and their cars."
"When Mercedes Benz Beaconsfield was privately owned it was a delight to deal with them, now you are a number not a person and they don’t care about you or your vehicle."
Vehicle Quality and Maintenance
Pros:
"Car was in perfect shape, as new, they even provided 2 new tires as previous ones had some slight wear."
"Required bodyshop work for a Mercedes GLA. Received very prompt and professional service from Ash."
"Storm Eunice threw a concrete ridge tile onto my much-loved C-class estate damaging windscreen, bonnet, A-pillar, driver's mirror and screen trims - fortunately Mercedes-Benz of Beaconsfield is a repair centre approved by my insurer."
"All work appears to be of the highest standard. You really can't see a miss match in colour."
"Sorted a problem with my car which I thought was going to cost thousands but was a software issue, cost less than £100 to diagnose and update everything, cars running great now."
"The car is brilliant and the service given by Rodney was excellent."
"The whole experience was fantastic and it was a breath of fresh air from what we had been used to from independent dealers."
Cons:
"However, the day 1 of the brand new car had an issue due to the factory assembly it claimed. It was sent to be repaired in day 2 with loan car and was fixed quickly within two days. Not good for a brand new car but they provided prompt solution."
"Got home, as I was driving to France the next day checked oil and windscreen wash levels, as you do. Oil level was minimum and washer level nearly empty. I also noticed a piece of seat trim missing."
"All this headache over a basic repair, to change a tyre."
"Had my car in their repaire shop for weeks waiting for a sensor to arrive and be fitted."
"Although delivered with a full MB service history, with the last service not undertaken by the delivering dealer in Beaconsfield, the cabin filter was very dirty and the yellow expiry marker was showing on both wiper blades."
"So because of a recall I’ve now got a worse car and they just don’t care unless you’re willing to pay probably more than the cars worth."