Harrow Leisure Centre Reviews Summary

Facilities

Pros:

• "The facilities are great and cater for all ages."
• "Numerous classes for Members - Yoga, fitness classes, dance classes."
• "Pool is a good size and well maintained."
• "A good leisure centre with many activities accessible to partake in."
• "Has everything you need, Swimming, Large Gyms, Ladies Gym, Table Tennis rooms, Sports Hall, Classes Studio Rooms, Sauna, Squash Courts, Free Parking for 3 hours."
• "Massive leisure centre with all the facilities, gym, swimming, soft play area, rock climbing, trampoline, boxing, squash, indoor play area, basketball, badminton etc."
• "Large Swimming pool, kids pool, swimming lessons."

Cons:

• "Didn't give it the 5 star treatment as it is a bit outdated."
• "Can be very hot in the sports hall which also has lots of different lines on the floor."
• "The equipment is old and rusty."
• "The only good thing about this place is the pool and sports halls."
• "The badminton courts were very closely marked which meant that player were running onto their neighbouring courts to save the points."
• "Plus many fitness machines are destroyed and left in the gym, they are not even replaced with good ones."
• "The gym really lets this venue down."

Cleanliness

Pros:

• "The actual soft play is clean and new, my one year old really enjoyed it, and it is only £2.5!"
• "The showers are good and clean with individual cubicles."
• "Staff do try to keep the showers clean and smell free 👌"

Cons:

• "You may also find chewing gum tucked away in corners and on some walls."
• "Toilets are always dirty."
• "Filthy changing rooms and the female shower I went in had hair and dirt on floor and walls."
• "The changing rooms are now positively grubby and smell a bit too."
• "Very dirty gym."
• "It's unbelievable how dirty this place is."
• "The most disgusting pool I have ever swam in."

Customer Service

Pros:

• "Very pleased with the customer service offered here!"
• "The staff are quite friendly and helpful and the prices are reasonable."
• "Special mention to Newton and Akeel for being so accommodating."

Cons:

• "The two receptionists are some of the most unhelpful, and clueless people I’ve ever met."
• "No sense of going above & beyond - cannot see that at all."
• "Absolutely dire response from the team that mans the phone line for the gym or swimming school membership."
• "The staff weren't very pleasant. Fairly rude, ignorant and did not have a welcoming atmosphere."
• "Reception not always helpful and quite a big queue most of the time."
• "Very bad attitude when u ask or show them broken items."
• "The staff is too young, inexperienced and disorganized."

Accessibility

Pros:

• "A bit tired around the edges, but it's a very good pool, easy parking, and easy to get to."
• "Free Parking for 3 hours."
• "Ease of access for wheelchairs and prams."
• "Nice sports centre in a great location."
• "Close to the Tube Station and has parking too."
• "It has a large ample size open parking usually parking is free for 3 hours for members."
• "Lots of parking first of all."

Cons:

• "Hate having to pay to park at a leisure centre, although the first three hours is free."
• "Parking a big problem too at certain times of the day and evening."
• "Not well lit car park."
• "This place is part of Harrow Councils bus lane scam. DO NOT GO HERE unless you want to receive a fine for driving through a fake bus lane."