Smithy Pond Reviews Summary

Service

Pros:

• "The service was good."
• "Staff are friendly and make you feel welcome but seem to struggle with large groups."
• "Staff are happy to help."
• "Richard was really friendly and helpful."
• "The staff were really good and the meals for the rest of my family were excellent."
• "The staff were very friendly and polite."
• "Always a great service. Friendly, helpful staff."

Cons:

• "Waited just over 3hrs for starters and main."
• "We ended up ordering at the bar because no one came to take our food order."
• "The service and mannerism of the other staff were disgusting swearing to each other over the bar."
• "All prices have increased and service was slow."
• "Service was also terrible with dirty plates and empty glasses been left on our table between meals."
• "Very poor service tonight 29/12/2023."
• "Appalling customer service, ordered food on the app to be informed out of nowhere there is a 2 hour wait."

Food Quality

Pros:

• "Had a great meal tonight (4 of us) everyone enjoyed their meals."
• "The steak was cooked nearly to perfection (asked for rare, most places dont do it as rare as i like) and the portions were huge!"
• "Lovely food at a good price. U get a lot of food for the money."
• "Not only is this a cheap place to eat, the staff are lovely and the food is phenomenal."
• "The food was excellent nice atmosphere lovely big pub."
• "Food was excexcellent with plenty of choice."
• "The food is Perfect... especially the brownies."

Cons:

• "The Squid starter and it was edible but rubbery."
• "The mussels in white wine was lacking in flavour."
• "Food was disappointing e.g. the onion rings under cooked and my friends lasagna was burnt one end and a bit dry."
• "Beef lasagne - wife said 'is it beef cause I can't find any'."
• "Hunters chicken - looked like it had suffered a drought, certainly not moist."
• "The meatballs weren't meatballs but a chopped up burger in some sour tomato sauce and rocket."
• "Ranging from chewy rubber steaks to luke warm lasagna and cold chips and dry chunk of inedible bread!!"

Ambiance & Cleanliness

Pros:

• "We've had a lovely Sunday afternoon, in a relaxed and friendly atmosphere!!"
• "Nice surroundings."
• "The food was lovely and very reasonably priced."
• "Lovely views over the lake and the staff are always lovely, great place to take the dog and can eat in the bar area."
• "The views of the pond from the outside seating area are stunning."
• "Great view across the lake."
• "Beautiful views of the lake."

Cons:

• "No evening entertainment on new years eve! What a joke!"
• "Ordered different drinks and then served to us in glasses with lipstick on!!"
• "Tired decoration mish-mash of (old) furniture, tiny windows obscured a really nice view."
• "Overwhelming smell of bleach when you walk in, mould on walls near the fireplace."
• "Toilets are pretty grim."
• "Sticky tables that needed wiping properly and menu's that were torn and had food stuck to them."
• "Dirty dried muddy footprints from the door to the bar."

Value for Money

Pros:

• "Lovely food."
• "Great prices and meals came out pretty quick."
• "The food was delicious, and with two for £13.95 you cannot go wrong, I chose gammon, egg and chips, the gammon was amazing, it was thick with no fat and cooked to perfection."
• "Excellent food for the money and served warm in very pleasant surroundings."
• "Food amazing was lovely."
• "The food was freshly cooked and was absolutely divine!"
• "The food is tasty and good value."

Cons:

• "You lost four customers today, and 6 from 2 weeks ago."
• "Very disappointed with the meals we ordered here children's plates have hardly anything on them."
• "Food was average and very disappointing."
• "Ok if you fancy something deep fried or unhealthy."
• "Good deals on food but drinks can be pricey."
• "Ordered 4 different drinks and they had none of them."
• "The food was okay, but in my opinion overpriced. 3 sirloin steaks with drinks came to £70."