The Elm Tree Reviews Summary

Service

Pros:

• "Good service and very competent and friendly staff."
• "Service was very good and the staff were very helpful and polite."
• "The staff were great, they opened up 15 minutes earlier than advertised and let us all in."
• "The staff are lovely and helpful too."
• "Staff were super friendly, the pub was clean & tidy."
• "A very friendly place the menu is superb with plenty to choose from table service was very good."
• "Throughout the night the staff was very polite and always there when needed."

Cons:

• "The person carving was quite sarcastic when asked if anything had trace of nuts in."
• "The only downside was the tinny music failing to distract from the road noise from a nearby bypass."
• "Drinks were expensive and definitely watered down."
• "The service was terrible."
• "service which was a bit slow, so we had to prompt things along at each stage."
• "The service was very poor."
• "The service was extremely poor, waiting at least 15mins before our drinks arrived."

Food Quality

Pros:

• "The food was amazing, and was all 15 dishes were served together."
• "We had the char grilled steak baguette for lunch and it was delicious."
• "Delicious, freshly cooked Sunday lunch. Generous portions, good variety of vegetables."
• "The food was spot on, nice choice, good service."
• "Food was excellent with lovely views."
• "The food was amazing. The pan fried lambs liver was my favorite meal on an 8 day trip to the UK."
• "The food was delicious. I had the slow-roasted pork belly and it was cooked to perfection."

Cons:

• "Cannot understand why plastic trays are used to serve a Sunday roast."
• "The starters wasn’t so good."
• "Very limited menu with not a great amount of choice. Food not really cooked that well."
• "Food overpriced & poor quality. Served lukewarm."
• "Garlic mushrooms where so loaded with chilli flakes they were inedible."
• "However the food was quite poor I had a braised lamb shank which was under cooked."
• "small portions of chips and greasy chicken."

Ambiance & Setting

Pros:

• "Lovely children's play area. Lots of seating and also seating with a beautiful view overlooking the countryside and hills."
• "The setting is lovely. The views from the Beer Garden are amazing."
• "An olde world typical English eatery, in a picturesque village."
• "The beer garden has a great view."
• "Play area for the kids outside at the back."
• "The building is rustic/modern with a great view."
• "Beautifully situated in the quiet village of Heath and overlooking some incredible views to the rear."

Cons:

• "me and my girlfriend walked in the pub and it was cold. for that reason it was unwelcoming."
• "It's very expensive for low standard food. Service was fine but no atmosphere."
• "Please, please, please rethink background music choices... jazz music is chaotic and irritating."
• "Roast potatoes stuffing burnt and dry to a cinder. Vegetable well over cooked and reheated in microwave."
• "the service was both slow and unfriendly."
• "After a 45 min wait we got the food, just warm."
• "Lovely beer garden with play area for kids. Chickens roaming around but somehow still dog friendly."

Value

Pros:

• "They even knocked £10 off the bill for not eating in even though we’d given them short notice."
• "The food was fine and good value."
• "Great value at £10 in fact all their takeout menu is £10."
• "Excellent food, great value for money."
• "The meal itself was absolutely fantastic, all our table were very impressed with the amount and the taste."
• "Huge portions of lovely food."
• "Both cooked to perfection and ample measures."

Cons:

• "A meal for a family of 4 including drinks will cost you about £15 more than a high street chain pub."
• "It's very expensive for low standard food."
• "What a rip off for the Diet Coke and the pizzas."
• "In my opinion not great value for money."
• "I ordered Chicken kabab £16. It consisted of basically a Chicken breast in 4 segments, half an onion, quarter of a pepper and a small bowl of chips. Came home still hungry."
• "Nine wedge type chip things, half a spoon of mushy peas and a pie, of which the meat was extremely chewy, as in the meat was undercooked."
• "Food looked good and a very well sized meal, but was expensive and tasted less good."