De Rodes Arms Stonehouse Reviews Summary

Food Quality

Pros:

• "Carvery was beautiful, the gammon melted in the mouth, turkey was moist and tasty."
• "The bacon and sausages were really nice, the hash browns also cooked perfectly."
• "The meats are always fresh, never dry."
• "All food is cooked to perfection and is just lovely."
• "The food is succulent and delicious, especially carvery."
• "The food was delicious no complaints at all."
• "The food, despite being 8 pm was fresh and delicious, not at all dry and the selection of veg was outstanding."

Cons:

• "We had battered mushrooms with garlic dip which were very disappointing as they were soggy and not crispy."
• "Food was either over or under cooked."
• "Food was average but pricey for what it was."
• "Carrots were mushy."
• "Food was just warm pigs in blanket very very over cooked no sprouts."
• "Mash potatoes were very dry, roast potatoes were burnt, veg wasn't cooked and definitely was frozen not fresh."
• "Food quality was mostly bad. Bacon was cooked to within an inch of its life."

Service

Pros:

• "Staff were friendly and helpful."
• "The staff really did go out of their way to apologise and offer free desserts/drinks so thank you for this."
• "Everything was fantastic. Staff were very friendly and couldn’t do enough to help and went out of their way."
• "Staff are friendly and happy to help."
• "The Chef went out of her way to make sure we had the deserts we requested."
• "Staff very friendly and helpful in the front of house."
• "The staff were brilliant. They were engaging in chit chat with customers, attending to all tables and never flustered that it was busy."

Cons:

• "Some of the staff came across as rude."
• "Staff didn't know where the tables were so the guy with our desserts did several laps of the restaurant before finding us."
• "Staff were virtually non-existent and never asked if our food was OK."
• "Staff levels were totally inadequate to afford acceptable customer care, esp at the bar."
• "The shocking lack of service from the rest of your staff created a disappointing and unenjoyable atmosphere."
• "The staff behind the carvery wasn't so friendly."
• "Said lady at front... certainly needs to learn some customer service skills."

Atmosphere

Pros:

• "Seating areas are always clean and spacious."
• "Very nice pub/restaurant with very kind and helpful staff."
• "All the staff were friendly and helpful and the overall atmosphere was homely and inviting."
• "It was a hot day but the inside eating areas were nice and cool."
• "Lovely spacious pub with a cosy feeling none the less, nice decor with a relaxed atmosphere."
• "The atmosphere is very warm and welcoming."
• "Lovely environment inside."

Cons:

• "The pub itself was ‘cloudy’ I returned home and had to shower, my clothes straight in the wash."
• "Whole place we a bit grubby and needed a good clean."
• "The atmosphere was very stuffy even though it was cold outside."
• "Restaurant a little cold for some of our party, toilets very cold, and cubicles were pitch black."
• "The room was very very hot."
• "Despite it being cold, they had chosen to leave all of the windows wide open and the doors as well."
• "It was busy but very little staff. We walked out and no one even noticed."

Value for Money

Pros:

• "Great quality food at reasonable prices."
• "We all agreed the meal was good and great value for what we paid."
• "It was huge and absolutely value for money."
• "Great value for money, good quality meat and plenty of fresh veg, the gravy is lovely."
• "Very reasonable prices too."
• "Generous meals, loads of veges to self serve, really tasty, value for money."
• "Two of us ate for £14 including a pint of orange juice and a pint of fizzy water... bargain!"

Cons:

• "£13+ for a burger that realistically only had a handful of chips and some were raw."
• "It came across as not being value for money."
• "They charged us £24 for 2 carverys and 1 small Lemonade."
• "Prices are appalling for the quality of food. Frozen vegetables, instant mash, frozen Yorkshire pudding."
• "Expensive for the quality of food."
• "When for Christmas day dinner 2023... not worth the money this year last year was fantastic this year was a total let down."
• "It cost 18£ for 2 hot chocolates and 2 kids carvery."