Little Castle Reviews Summary

Service

Pros:

• "The staff were really polite and helpful but the food was terrible."
• "Dawn and Amanda were great behind the bar gave us lots of information and was very friendly."
• "The service was quick and friendly."
• "A really nice place. Roxy was very friendly and helpful."
• "The staff here are really attentive a credit to the company, nothing was too much trouble."
• "Received fantastic service from the lovely ladies behind the till, Dawn, Grace and Chelsea! Nothing was too much trouble!"
• "All staff were so friendly and attentive."

Cons:

• "The chef was quite abrupt with me when I asked if I could change what she had dished up."
• "Shocking service, nothing has changed in all those years."
• "The staff were not interested and extremely rude."
• "The serving staff at the carvery left a lot to be desired."
• "Being told off and made to feel like a 2 year old is not my idea of a great experience."
• "Server Dawn was stroppy and unhelpful."
• "Manager was rude and condescending when we complained."

Food Quality

Pros:

• "Food was delicious, tasty and hot, desert was lovely too."
• "Amazing meal we had surf and turf which was the best steak i have had in a while and carvey it was lovely."
• "The carvery is a classic plate of British nostalgia, and it's never been better than it was today."
• "Food smells and looks amazing, and the puddings are to die for."
• "The food was delicious, really what we needed after travelling for so long."
• "Food was quality and not dry, the meat was lovely!"
• "The food was incredible, the textures and flavours were above and beyond."

Cons:

• "The meats were very disappointing."
• "The gammon steak had hair on the plate!! The hunters chicken was dry as hell."
• "The turkey was tough on the outside and quite dry in the middle and the Yorkshire's were tough and quite difficult to cut with the knives supplied."
• "The one lump of potato looked dry and after tasting it, it was definitely dry. The burger had hope but after tasting the meat it was definitely over cooked and hard."
• "The gammon was very salty and I was given all the tough scrappy end pieces which I couldn't eat."
• "The carvery had limited choice and all of the food was dry and overcooked."
• "The beef... was tough, couldn't even cut into it."

Ambience & Environment

Pros:

• "Clean tables and environment."
• "Very well run establishment."
• "A really nice place. Roxy was very friendly and helpful."
• "The place was very clean and the atmosphere was nice and chilled."
• "Happy and friendly atmosphere."
• "Very friendly staff, nice decor and very spacious pub."
• "Fabulous atmosphere & really good well priced food."

Cons:

• "Table was wobbly and sticky, not pleasant to sit at."
• "It was very hot in the restaurant despite the outside temperature being quite cool and there were no windows to open."
• "There were a lot of children running about unsupervised by parents. Which made the environment noisy."
• "Another table of about 7 people were letting their kids run around; bit annoying when we were having dinner."
• "The coffee machine wasn't functioning properly."
• "Rocky road pudding, no rocky road chunks. Shortage of cakes. Sticky toffee pudding no dates."
• "Roast Potatoes were hard and dried out Cauliflower was frozen and had a twang to it, Yorkshire were dried out also."

Value for Money

Pros:

• "Great value for money."
• "The whole meal was fairly priced."
• "With my 20% blue light card discount, I thought the value for money was great!"
• "The festive meal was £21.99 for 3 courses and really good value for money."
• "Weekend roast dinner is good value for money with well cooked meats and always lots of vegetables."
• "Food was good value for the price."
• "Also good value for money."

Cons:

• "Also expensive on soft drinks £3.80 for a glass of Pepsi is a rip off."
• "Came with a 30% off voucher and when I checked on my return home I noticed that I was overcharged by just under £8."
• "A Coke and a lager was over £9."
• "The kids carvery was really over priced."
• "To add insult to injury you charge extra for carvery on a Sunday than any other day of the week, when wages are the same, products cost the same utilities cost the same so why charge the public more."
• "All burgers were well overcooked, fries were inedible for the same reason & BEER WAS FLAT."
• "The cheese bites were not worth £6 they were very small... and they were cold."