Newham Family Dental Care Reviews Summary

Professionalism and Attitude of Staff

Pros:

• "Receptionist was very polite, super nice and helpful the only good thing I can say about my visit."
• "The dentist however are fantastic and so are the dental assistants."
• "They were absolutely amazing, doctor Zan talked me through the whole process."
• "Treatment with Zan and Corina was good, they were both calm, kind and reassuring and thorough!"
• "Dr. ISSY MATT. SHE was very kind and respectful."
• "I had an amazing experience."
• "Dr Suzan gave me an excellent check up and advice."
• "The dentist who did my treatment was very polite professional and I was satisfied with my care in that respect."
• "Just want to say thanks to Amy my dentist a lovely and professional lady put me at ease, was patient, and can't wait to be treated by her again."
• "5* for MS AMY for great service."
• "I can say that my dentist Sharifa Nargis is very pontual and very professional."
• "Staff is polite and professional."
• "Friendly staff and very effective."
• "Polite staff. Always trying to be helpful and get you an appointment when you need it."

Cons:

• "I have been trying to call this dental practice continuously for a few days since 9 am and no answer."
• "Customer service is poor and unfortunately not changed much over the years."
• "Very disappointed by one of the Asian receptionist who is very rude, unprofessional."
• "The reception staff are ALWAYS rude, unhelpful and you'll be seen half an hour late for your appointment too."
• "Really rude reception staff."
• "The dentist was arrogant. Was a bit loopy and lax."
• "Went to this dental surgery on a Sunday... the lady I see was extremely rough and made my tooth worse."
• "The dentist is rude... the dentist was more like a butcher."
• "However, I am very disappointment with Dentist MS SHARIFA NARGIS because of her unwelcoming and un-professional approach."
• "Horrible attitude, the receptionists are really rude and without any humans."

Facilities and Cleanliness

Pros:

• "The clinic looks tired, yet is clean."
• "This dental practice takes cleaning and COVID19 safety seriously."
• "Upon arriving promptly seen, also very clean and procedure on the 2m rule and cleanliness is also adhered too."

Cons:

• "The place looks like a haunted house."
• "Disgusting, smelly and stuffy. It's like going into an abandoned warehouse."
• "They have a really unpleasant and consistent sewer system problem."
• "Building falling to pieces and looks dirty!"
• "Soooo unprofessional approach. The hygiene in the room was not satisfactory."
• "Although the place is definitely not very clean."
• "The dentist itself is filthy."

Dental Treatment and Care

Pros:

• "I had an appointment today for a root canal treatment. They were absolutely brilliant."
• "I left feeling positive about my root canal treatment and definitely in less pain than expected."
• "Whole treatment was completely without a pain."
• "It was actually a good experience today and I was well looked after."
• "She performed my treatment and pain was gone immediately."
• "Dr. Abdi is a very kind and skilled dentist who had performed my treatment, which went really well."
• "Nargis took her time and care with my teeth."

Cons:

• "This was the most terrifying experience I’ve ever had with a dentist in my life."
• "I Had to have emergency treatment Via 111 and she refused to give me the root canal that i needed."
• "The scaling was so poor that my teeth look as if the scaling was not done at all."
• "She cracked it and left the rooted part of the tooth."
• "The worse dental experience in my life. The dentist is rude... the dentist was more like a butcher."

Appointment and Reception Experience

Pros:

• "Got an appointment within an hour of the phone call and when I arrived was seen straightaway."
• "Thanks to Abdi for being able to schedule an emergency treatment for my dad."

Cons:

• "It is very challenging to get through for queries and appointments."
• "Getting through on the phone is akin to hell."
• "The phone system is a bit of a mess."
• "Made an appointment which they then cancelled."
• "Very hard to get an appointment."
• "Upon arriving promptly, no records of my appointment were found, although later were."
• "Bad customer service, they never pick up the phone. Horrible attitude, especially from reception."