Kinleigh Folkard & Hayward Wimbledon Estate Agents Reviews Summary

Team Communication and Responsiveness

Pros:

• "Linda and Jimmy communicated excellently and were considerate of my busy day job."
• "Always there, always helpful, always calm."
• "Very responsive, proactive team."
• "Jimmy and his team were really helpful and responsive."
• "Maryam was very helpful in the final few days of purchase and even several weeks afterwards."
• "Jimmy and Linda were professional, enthusiastic and tenacious throughout the process."
• "Jimmy and Maisie were great throughout, communication and advice was great."
• "Jimmy and Linda provided step-by-step help through every part of a very difficult period."

Cons:

• "No communication, no offers, it was me always chasing him."
• "Unpleasant, rude and unhelpful seller - Maryam Beyzavi."
• "Pushy at times despite being told different information from another sales member."
• "Personally, I have found that KFH have been unhelpful."
• "KFH lettings team of Wimbledon have successfully treated my time and boundaries with contempt."
• "KFH actively work against leaseholders and charges them for the ‘pleasure’."
• "Non-responsive and inept. Formal complaints are required to force KFH staff to respond to enquiries."
• "KFH are the managing agents for our block of 105no newly built flats and the service is OUTRAGEOUS/ non-existent."

Professionalism and Expertise

Pros:

• "Maryam was highly professional, very friendly and proactive throughout the process."
• "Jimmy has unparalleled market knowledge."
• "They were very clear in their communication and very efficient."
• "Jimmy clearly knows the market extremely well."
• "They are a great team, which I'm really happy to recommend."
• "KFH did a great job with the sale of our flat."
• "The entire KFH team was consistently and efficiently professional."
• "We always received notice ahead of viewings and feedback afterwards."

Cons:

• "Massive mistakes constantly, staff off sick all the time."
• "They don't care about their duty infact they don't answer to any phone call or email."
• "Despite the fact we have had numerous issues in the building they haven't shown up yet after years."
• "People smoke weed in the corridors, store bicycles inside the building, damaged doors and lift."
• "This is the company in charge of the building beuth house in cricklewood NW 2."
• "KFH is just a well-known company that can talk but can’t deliver."
• "I have tried again and again to contact the person in charge, Paul, however he never answers his phone or returns my calls."
• "KFH manage a property I live in, but I would not rent a property managed by them again."

Efficiency and Process Management

Pros:

• "Super swift and painless process."
• "They have provided great advice and got everything sorted very quickly."
• "She helped move the process along quick and efficiently."
• "Lydia Randall was fantastic, keeping me informed throughout and chasing up any issues immediately."
• "They marketed the property extensively, leading to a number of offers being received within a short time frame."
• "They kept us updated throughout the house sale which was very much appreciated."
• "She followed up with solicitors to try and obtain the latest when they were being less than speedy."
• "They have navigated us through the highs and lows of house buying/selling without fault."

Cons:

• "KFH are still struggling to sell it even though I reduced the price of 50k."
• "The letting management team that are based here even if your flat is the other side of London are totally hopeless and unhelpful."
• "Their knowledge of the local market ensured we got the best price for our house."
• "4 weeks without a functioning boiler."
• "We have substantial water ingress from 2 exterior doors every time it rains."
• "We pay service charge for that jobs needs to be done not to keep this lazy people in the office doing nothing all day."
• "KFH along with a law firm are in charge of the property and they are both lacking in their fiduciary and ethical responsibilities."
• "Issues that would have been easy and cheap to rectify when first reported have now morphed into much larger, costly issues due to a lack of action."