Hollywood Bowl Ashford Reviews Summary

Staff and Service

Pros:

• "Really good atmosphere, well kept place and the staff were really friendly and helpful."
• "Wanted to say thank you especially to Tracey who I'm guessing is some sort of manager for helping us out."
• "The staff are friendly and welcoming."
• "Staff friendly and service is as fast as you can reasonably expect from such a busy place."
• "Amazing staff! We had a game for two adults and two children, which was great fun."
• "All the staff are very friendly and helpful, that's make your experience even better."
• "Staff nice and friendly and helpful."

Cons:

• "Very poor customer service skills I booked for 3 adults and 6 children the money got taken from my account my bank accepted it but no booking confirmation."
• "Worst experience I have had, was no staff available all sitting in the office and let members of the public on there own."
• "Not sure how they are able to call themselves covid secure?! All lanes were open, so difficult to social distance."
• "A couple of lanes were a bit broken and we had to move because we were not happy with it."
• "Customer Service was very poor. The bar staff seemed like they didn't want to serve us and were giving attitude."
• "An array of rude staff that don't put any real effort into their jobs."
• "I struggled to come across a member of staff that didn’t have an attitude."

Atmosphere and Facilities

Pros:

• "Really vibrant, loud atmosphere."
• "As it was so busy, the noise levels in her were tremendous, however, as we were on our works Christmas party, it gave it a great buzzing atmosphere!"
• "It had been years since I last went bowling and I will admit that I am not very good at it, however, it is great fun."
• "The venue was really nice inside."
• "Facilities are modern and in good condition."
• "The venue is spacious, has wheelchair access, and is easy to navigate."
• "Great looking place with a lot of lanes. Tidy and clean."

Cons:

• "We'd paid extra for a VIP booth and it had not been cleaned since the last use, with dirty cups on the tables."
• "By installing all of those machines you’ve given parents an almighty headache as all I could hear was kids pestering Mums & Dads for money so they could play machines."
• "The American theme is over the top and tacky, though."
• "Tables were not cleaned, full of bottles and glasses from previous players, all wet, as was floor."
• "Drinks are also overpriced kids lemonade was flat."
• "Weekends are incredibly packed, the noise, mess and crowded atmosphere don't make it very pleasant."
• "Toilets let it down 2/4 toilets no lock dirty tampon tubes on the floor sanitary bin lid off and over flowing."

Food and Drink

Pros:

• "Chips fresh and good."
• "I was pleasantly surprised to be able to get a pint of Guinness for a very reasonable £3 something."
• "The Bar is reasonably priced for both food and drink."
• "They serve Costa coffee and light snacks, beers and other alcoholic drinks so you can eat and drink during or around your games."
• "Food was simple but tasty and gobbled up fast!"
• "Impressed with the food price actually £6.99 for a vegan burger with chips!"
• "Good value for the games and drinks."

Cons:

• "Food expensive for what it is. Had better in the area."
• "The food was terrible, the burger was just an overdone patty in a bun and nothing else."
• "The burgers were like charcoal, I had a chicken burger which was burnt to a crisp."
• "Don't buy your food there, get your food somewhere else."
• "Food is appalling."
• "The food for the price was disgusting the burgers were as flat as a pancake and the chips looked like they were anemic."
• "Food very poor, spaghetti tasted awful, which when complained was met with a shrug."