Tenpin Kingston Reviews Summary

Customer Service

Pros:

• "The staff were friendly."
• "A lady, I believe to be the manager (a short blonde), managed to fit us in before the time we set."
• "The staff are friendly and will be ready to help you whenever you need."
• "Sam one of the supervisors, went above and beyond to help me and my little boy when we come across a little trouble regarding my battery dying and unable to transfer money to my account."
• "The staff were quite friendly albeit being young they were a bit too keen on training to their colleagues."
• "The staff are always fab and do their very best."
• "We were very well looked after by our host Jasmine."

Cons:

• "Horrible service, they had 3 people on till and 1 of them was just paring off everything I asked her onto 1 guy while he was serving another customer."
• "Fairly awful experience with the staff there, when we tried to book at the bowling counter, a poor lad who was left on his own explained it was his first day and honestly didn't know what he was doing."
• "The staff today were extremely unhelpful with that today."
• "Every time a different staff member was rude and unapologetic."
• "The staff were unapologetic, there were hardly any of them to be seen anyway."
• "The staff are rude ..they ignore you for 15 minutes at a time and when you complain tell you they don't earn enough to listen to your complaint."
• "The staff on duty were terrible. Had no interest, no passion, no enthusiasm."

Cleanliness & Maintenance

Pros:

• "Toilets were relatively clean at time of visit."
• "Played ping-pong for 30 mins which was a fairly good price at £4 for the group, tables and bats looked new."
• "Whilst it is hidden away behind Wilkinsons, this bowling alley was a great find. It was clean and very spacious."
• "The venue is spacious and clean, with comfortable seating and a lively atmosphere."
• "Place was clean."

Cons:

• "Please check the sticky doors going to the toilet and hope to maintain the cleanliness."
• "Machines are broken quite commonly like the snooker and pool tables."
• "Downside was the floors even in the actual bowling alley were really sticky."
• "The lanes were broken when we arrived."
• "The place has gone massively downhill and is very grubby and overpriced for what it has become."
• "Its hot with no air down there. The place is dirty and looks like it needs a deep clean!"
• "The floor is full of garbage and looks like it has not been mopped since it has been opened."

Facilities & Entertainment

Pros:

• "Tenpin Kingston is a large and modern venue with 12 bowling lanes, a pool table, a games arcade, and a sports bar."
• "Food and drinks also nice."
• "Bar prices very reasonable, drinks deals available."
• "The food and drinks are reasonably priced and there is a good selection of games to choose from."
• "They have quite a few pool tables and a seating area with multiple TVs where you can sit and drink/eat and watch sports or watch a game of pool."
• "This place is great. It has a great atmosphere and has lots of arcade machines around it."
• "Nice place for fun activities. Recently, they have added some new games and my daughters love this place."

Cons:

• "The arcade machines don't have much variety."
• "It is extremely hot and the food is quite bad and basic for the price they ask."
• "The quality of the food was awful. The burger was what I can only describe as akin to dogfood."
• "All the bowling balls are old and not spherical."
• "All the bowling pins are now on strings which is really disappointing, it clearly affects the physics of the game."
• "The new safety measures are a trip hazard."
• "Our bowling lane wasn’t working so took ages to just be told to use a different lane."