Virgin Active Reviews Summary

Facilities

Pros:

• "Swimming pool sauna and steam room are all there."
• "There's a decent 25m indoor swimming pool plus two saunas"
• "The gym in a whole is very clean."
• "The gym floor was one of the cleanest I've seen in ages."
• "The facilites are all lovely and clean."
• "The gym itself is beautiful."
• "Wonderful facility, gym, equipment, personal training, pool, classes are great my favourite is their hydropool."

Cons:

• "Steam room is frankly disgusting"
• "Totally unclean and unhealthy."
• "The jacuzzi is often too cold or not working correctly."
• "The steam room has that weird smell about (kinda metallic smell) that suggests it's not been cleaned in a while."
• "Poor management, the facilities need upgrading they are dirty, old and the steam room In particular is horrible, looking & smelling."
• "Also the exercise area also full of mold on the ceiling at airfilter."
• "Black mould in the showers"

Customer Service

Pros:

• "Staff are very polite, attentive and helpful."
• "The staff have also been incredibly friendly, helpful and welcoming."
• "Staff always seem nice and helpful"
• "The staff here is incredibly friendly and qualified!"
• "The staff are simply amazing!"
• "Best gym I've been to so far, has everything I needed - sauna, punching bags and helpful staff."
• "Amazing PT session with Clarisse Mizoule."

Cons:

• "Customer serive is horrible when reposted and nothing happened."
• "Front desk is unable to operate!"
• "Absolutely disgusting customer service from the Chiswick Park branch."
• "Extraordinary poor customer service. Not getting back to customers, acknowledging complaints.. NO ONE AT VIRGIN ACTIVE (passive / indifferent service) CARES! NOT EVEN TOP MANAGEMENT."
• "Customer service is appalling."
• "Horrible customer service. They increased my price twice within 5 months. Once without permission."
• "Worst customer service you can imagine!"

Security and Maintenance

Pros:

• "always seeing cleaner hosing down showers"
• "The waters of both were crystal clear and not too chlorinated."

Cons:

• "Also huge security issues since lockers been raided multiple times."
• "Beware - security entry is often inactive here and professional thieves are aware and stealing customer goods from lockers."
• "They will let/help people steal your things!"
• "Be careful what you put in the lockers, had my wallet stolen at this club yesterday."
• "Shockingly bad experience. Boyfriend had his lock smashed apart in the changing room and all his credit and debit cards stolen."
• "This club needs good management. Gym floor dirty. Machines never ever cleaned. Gym studio floor is disgusting never been moped."
• "Filthy gym floor, equipment, changing rooms and showers"

Accessibility and Convenience

Pros:

• "A nice facility with available parking."
• "the amount of natural sun light you get which is better then other gyms where it feels very dark"
• "The placement of where its located is incredible."
• "it’s the most convenient place, from where I live"
• "the only reason that i have not left this gym is due to the convenience of how close it is to home"
• "This Virgin Active is also located in Chiswick Park which is beautiful and a very nice area to relax in after enjoying your time in Virgin Active."
• "as its based the 10mins walking distance from where I live"

Cons:

• "NO PARKING CAR PARK GETS FULL MOST TOMES AS ONLY few spaces and long 45min to 1 hour ques to get to park your car to go gym."
• "Parking is absolutely awful. There's about 15 spaces allocated for the entire gym."
• "The parking situation at this gym is an absolute disgrace."
• "Parking seems to be an issue."
• "If you intend to drive to this gym, don't bother, they effectively have no parking, despite advertising one."
• "Not enough parking as all the staff also use the same limited parking."
• "If you intend to drive to this gym, I would seriously recommend looking for an alternative."

Value for Money

Pros:

• "It’s a life changing gym experience and I recommend it highly to all my fiends."
• "I love this place. I highly recommend this place to anyone who wants to get in shape."
• "What a lushy gym! Coming from someone whose been to many many Virgin Actives over the years, this gym is excellent and really pleased I'm all signed up for a year."

Cons:

• "at £100+/month for the standard one it is absolutely outrageous"
• "They keep increasing the membership costs as and when they feel like it with no incremental value added or reason for increase."
• "the prices are going up and the services and use is going down"
• "Barely acceptable at the £60/month Vitality rate"
• "Over all don't waste your money here because you don't get your money's value at all."
• "Waste of money!"
• "Downside is the quality of their toiletries."