Oxygen Derby Reviews Summary

Facilities and Equipment

Pros:

• "The facility itself is of a high standard."
• "Clean and tidy with free lockers for your stuff."
• "The whole place is also more open and not as stuffy as other trampoline places in the area."
• "The trampoline areas were well equipped with many different obstacles."
• "Many different types of trampoline, different shape, strength, some game rooms with net, many store inflated building."
• "Oxygen Freejumping trampoline park is a fantastic experience - there are over 100 individual trampolines, each the perfect size for single jumping; there are also giant airbags, foam pits and skill walls that challenge you to touch the right lit up area."
• "The facilities keep evolving and getting better, for example one of the unused party rooms is now a mini arcade."

Cons:

• "I asked a member of staff why half of the equipment was closed and he told me everyone is a bit crazy when then first come in so we wait 15 minutes to open them."
• "the only things that are open are the trampolines and the foam pits, most of the other activities were closed."
• "Half the activities were closed either the whole time or on and off throughout the session."
• "No ball activities, 2 foam pit areas closed and the slide."
• "Also the closed of some areas and it was hardly busy."
• "After that we was kicked off the trampolines for not wearing official oxygen socks."
• "Then when they did open they closed again shortly after making queuing up for them very frustrating."

Staff and Customer Service

Pros:

• "The staff were friendly, and it was clean."
• "It's hard work arranging a party but I feel like the staff here took care of everything and it all ran smoothly."
• "The staff was also super nice and helpful especially the tall duty manager Adam! Highly recommended!"
• "Not only are the trampolines and activities great, but the staff are wonderful!"
• "Staff helpful and accommodating."
• "The staff are very friendly and super helpful!"
• "Big shout out today to Jessica in the café for going above and beyond to help my little man... Thank you for your help, it was very much appreciated."

Cons:

• "the service from start to finish was disgusting."
• "the supervisor was not even watching the kids or their safety she was just playing on her phone without a care in the world about anything or anyone."
• "No one ever replies to your emails."
• "Seems a bit understaffed. There was no one to help me when I had issues with filling in onscreen information."
• "the manger STEVE O'HARE was very rude and aggressive towards me."
• "We had a really bad experience the supervisor Joanah was really rude."
• "The staff that are monitoring the bouncers are inexperienced and seemingly not switched on enough for my liking."

Pricing and Value

Pros:

• "Great place first time visit took granddaughter. She loved it. If you live close by brilliant you can purchase a pass for 30 days quite reasonably."
• "The food and drinks are very well priced so that's good."
• "Brilliant place, great offers to get a discounted bounce and good value for money!"
• "Kids loved it! They played whilst we watched with coffee and cake from the cafe. Reasonable deals like £3.75 for any coffee and cake."
• "Food and drink reasonably priced."
• "2 kids for £22 (for an hour) not bad at all!"
• "Great place to go with the children, we purchased the summer passes and have definitely been making the most of them. Well worth the money!!"