Oxygen Acton Reviews Summary

Facilities and Cleanliness

Pros:

• "The equipment looks bright and in good condition."
• "The place is very nice, clean and the party area is good."
• "Before start there was safety video and also there was section for even 3 yr olds."
• "The park has really improved since I was last there just after lockdown."
• "Good facilities and friendly staff. My daughter was there for her birthday party which went very well."
• "It’s clean and spacious and he can run around as much as he likes."
• "The play area was clean and well staffed and the experience was amazing."

Cons:

• "It's very difficult to when you're just surrounded by uncontrolled screaming children who just run along all the trampolines."
• "A bad experience and a very crowded small space with a likely cause for injury."
• "Unique thing that was scary for us is a metal stairs in the center of the area, that were a little bit unsafe for our opinion for our 2 years old girl."
• "The induction area is a bit outdated, sofas had black tape on them to cover the holes."
• "The food area was gross, as there was gum, fries and ketchup around."
• "The toilets are disgusting, no toilet rolls, wee all over the floor."
• "Toilets were not that clean and there just enough toilet paper before we ran out."

Staff and Customer Service

Pros:

• "We were all well greeted into the changing area and the lockers kept our clothes safe."
• "Staff were very helpful and the health and safety video was useful."
• "Staff are always ever so polite as well."
• "The staff at the party check-in were friendly and patient."
• "The friendliest place ever. Staff go out of their way to make sure your child has a great experience."
• "All the staff were amazing, so very friendly with the children, polite and very helpful."
• "The staff were friendly and observant, ensuring customers were safe at all times."

Cons:

• "Incredibly rude and totally incompetent staff."
• "Extremely unprofessional, completely jungle rules, I was not allowed in with my 7 year old to keep an eye on him."
• "They've totally revamped this place. So surprising but looked amazing."
• "The staff are all miserable, never got 1 smile from anyone, their faces are all push up & hostile."
• "They are let down by quite a number of staff who seem to only stand around and are very unhelpful."
• "Most of the staff are rude and act as if they don't want to be there."
• "The staff had completely forgotten about the present included in the package for the birthday child."

Value and Pricing

Pros:

• "The price to jump and use the facilities are very reasonable."
• "Although it is a little pricey, you can usually get discounts vouchers through piqnic."
• "The park has so much variety and price is reasonable."
• "Extremely clean place which is amazing for kids."
• "Absolutely popping place! High energy, high tempo, well maintained."
• "The safety is better."
• "Good sized and secure lockers available."

Cons:

• "Also, this restaurant is way to limes for kids and way too expensive."
• "It is pricy for just one hour, however the kids have great fun overall lots to do and clean."
• "They also charge you £2 just for trampoline socks, which I find baffling."
• "It's expensive. They charge me £36.90 (60 min) for JUST going in with my toddler."
• "I also think that it is terribly expensive for an hour of jumping (paid almost £45 for an hour for the three of us)."
• "However the food is really bad and pricey, I would give mac a Michelin star after trying their burger."
• "Almost £30 for two adults and one toddler."

Accessibility and Convenience

Pros:

• "Their is also street parking nearby and they have their own carpark aswell."
• "Cafe upstairs with views over trampolines."
• "Cycle parking right outside is a plus too."
• "Easy to book online or in person."
• "Great, well managed and friendly experience for both my girls and I."
• "The highlight are 3 performance trampolines of which 2 have a wall available for those who enjoy more than just basic bouncing."
• "The park is well looked after and the setting stunning."

Cons:

• "A car park for a handful of cars, hundreds of kids for parties and an over zealous parking warden giving tickets for parking anywhere along the roads + added gridlock no signs or guidance from the parking attendants, utter chaos, do not take a car here at weekends."
• "It's a bit cold when you go in."
• "I wouldn’t recommend Oxygen for any size party. They don’t understand the meaning of customer services!"
• "Cheap Chinese socks (which are mandatory but you don't know about it until you turn up) at 30% of the entry price?"
• "The car park is tiny and always over full."
• "Refurbished site and no longer aimed at anyone older than 10."
• "The second floor was closed but we didn't know this until we arrived on the day."