Address: 11 St George St, Leicester, LE1 1QG, United Kingdom
Phone: +443308187602
Rating: 4.2
based on 266 reviews.
Staff and Service
Pros:
"The staff were absolutely amazing, especially Kyle and David who spent lots of time entertaining us and creating an unforgettable experience."
"My daughter was a bit nervous, but Caitlin, a staff member, was so professional and made her comfortable and safe throughout her time."
"Friendly and helpful service upon arrival, the equipment was in good condition, and our children thoroughly enjoyed their session."
"Special mention to Charlie who was great with my 4 children, went above and beyond with my children who were very nervous about the noise."
"Fantastic service as always from the staffing team who are genuinely a lovely bunch of people, particularly Rosie and Jamal."
Cons:
"On the day of the party, no one answered the phones, leading to confusion and inconvenience."
"The communication was great until a week before the party, but then it deteriorated significantly."
"We experienced sheer frustration. Staff ignored us when we walked through the door, and we had to ask numerous times for information."
"No staff around on entry, and I was stood around for around 5 minutes thinking they were closed."
"Visited for a work event, and initially, the reception staff were friendly, but later we encountered rude and aggressive behavior from other staff members."
Facilities and Amenities
Pros:
"They have lovely sets of lockers with digital pin locks to secure valuables like phones and wallets."
"The trampoline section was really big and colorful, with assorted disco lights and nice ambient music."
"Great disabled access with a lift to the upper level where there is a nice coffee bar, and everywhere was nice and clean."
"The layout is great with the spectators' balcony overlooking the fun."
"A very big shout out to the manager Corey at Leicester branch, patient and understanding when resolving issues with my e-voucher."
Cons:
"The toilets (ladies) are always terrible, with issues like out-of-order toilets and no toilet roll."
"Parking was a nightmare, extremely limited spaces for its size."
"The place feels a little tired, the foam pits a bit dirty, staff inattentive in the bounce areas."
"The safety video is now completely unsupervised, and it's really dark in the main trampoline area."
"The food in the cafeteria is overpriced, and the tables in the cafe area hadn't been cleared or cleaned."
Overall Experience and Value
Pros:
"Really great atmosphere, loved the under 4s hour, and my 2 and a half-year-old loved it!"
"Kids had a blast, friendly staff, and cafeteria may benefit from having a bell."
"Nice place for child fun, communicative place to get with public transport, and car parking is very useful."
"Excellent experience for children and adults, we had so much fun and would highly recommend it."
"Brilliant place to spend an hour wearing the kids out, well run, and plenty of workers around making sure everyone was happy."
Cons:
"The food wasn't the best quality, and we were rudely told to leave the room even though our allocated time wasn't up."
"2 hours sessions are much too long; it would be great if there was a 90-minute option."
"The way things got organized for our birthday party was completely wrong, leading to a rushed and unpleasant experience."
"My experience was marred by a lack of communication between employees and the expression of aggression towards customers."
"The prices are ridiculously high, especially considering the cost of food, which is more expensive than McDonald's."