Gravity Active Maidstone Reviews Summary

Category: Amusement center

Address: Lockmeadow Entertainment Centre, Barker Rd, Maidstone ME16 8SF, United Kingdom

Phone: +443301595815

Rating: 4.0
based on 121 reviews.

Staff and Service

Pros:

  • "What a wonderful place to take the children clean and tidy friendly staff."
  • "Had a great experience and can't thank the team enough, especially Dan who went over and above in terms of customer service."
  • "There was a staff member engaging with all the children that were around the age of 5, jumping around all the trampolines with them and doing games."
  • "Both kids love it here! It’s so easy to book, always clean and the staff are helpful."
  • "Staff are very safety conscious escorting children off of trampolines to Germany and drink."
  • "Staff really looked after us especially when they turned the music down a bit for our son."
  • "Very busy and very friendly and helpful staff, Kids loved it and its excellent for adults."

Cons:

  • "Lockers are very dodgy, last time I was there someone broke into a family's locker and stole the contents."
  • "Awful service! Tried charging me too much twice."
  • "The Marshalls didn't seem too bothered about the smaller kids which was disappointing."
  • "Awful service! Went today for my son's birthday, customer service was awful."
  • "Really disappointed with how rude the staff were on this occasion and won’t be back in a hurry."
  • "Good concept, need more staff observing as there were older children drinking directly from the slushy machines."
  • "Terrible, shambles, rude staff treating you like you're in prison."

Cleanliness and Maintenance

Pros:

  • "Friendly staff and good safe, clean environment."
  • "Clean and well maintained. Always well staffed."
  • "Bathrooms are pretty clean."
  • "Clean and well maintained."

Cons:

  • "The one in Maidstone has hardly any seating even though there is plenty of space, in addition to this the toilets were not very clean."
  • "The place is so dirty! Wet floors tables full of rubbish the toilets are disgusting."
  • "Men’s toilets out of order, other toilets are disgusting."
  • "The whole Venue was filthy."
  • "The mini golf course was also very dated and sad."
  • "Toilets stink! Everything is sticky. Extremely hot. No air con."
  • "The toilets were absolutely disgusting... Feaces and menstrual fluids on the seats."

Safety and Experience

Pros:

  • "Good experience with my daughter and her friends for a small birthday day out."
  • "Had our boys 6th birthday here today and I cannot fault a single thing."
  • "Great place for kids to burn off some energy. Safe and well run with plenty of friendly staff."
  • "Thank you to all your gravity workers (not just the jumpers but bar staff and reception people) who as usual are always kind and caring towards the kids."
  • "Parent and toddler session- great price- not overcrowded- quick process or checking in."
  • "Fantastic for energetic children. Good service. Lockers are free and use a code defined by you to operate."
  • "The staff are great and don't mind running about and having fun with the kids, my daughter loves it."

Cons:

  • "Far too busy and packed with 2-3 year olds who were left to bounce randomly making it dangerous."
  • "Will not be bringing kids back here as clearly unsafe."
  • "Amount of children on at once was not safe."
  • "Its organised chaos."
  • "Only complaint I could make was that it was just so hot in the trampoline area."
  • "Everywhere was filthy dirty and doesn’t seem to be any structure of who comes off when."
  • "Watch a safety video and do what you like. Staff not interested in safety."

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