Address: Lockmeadow Entertainment Centre, Barker Rd, Maidstone ME16 8SF, United Kingdom
Phone: +443301595815
Rating: 4.0
based on 121 reviews.
Staff and Service
Pros:
"What a wonderful place to take the children clean and tidy friendly staff."
"Had a great experience and can't thank the team enough, especially Dan who went over and above in terms of customer service."
"There was a staff member engaging with all the children that were around the age of 5, jumping around all the trampolines with them and doing games."
"Both kids love it here! It’s so easy to book, always clean and the staff are helpful."
"Staff are very safety conscious escorting children off of trampolines to Germany and drink."
"Staff really looked after us especially when they turned the music down a bit for our son."
"Very busy and very friendly and helpful staff, Kids loved it and its excellent for adults."
Cons:
"Lockers are very dodgy, last time I was there someone broke into a family's locker and stole the contents."
"Awful service! Tried charging me too much twice."
"The Marshalls didn't seem too bothered about the smaller kids which was disappointing."
"Awful service! Went today for my son's birthday, customer service was awful."
"Really disappointed with how rude the staff were on this occasion and won’t be back in a hurry."
"Good concept, need more staff observing as there were older children drinking directly from the slushy machines."
"Terrible, shambles, rude staff treating you like you're in prison."
Cleanliness and Maintenance
Pros:
"Friendly staff and good safe, clean environment."
"Clean and well maintained. Always well staffed."
"Bathrooms are pretty clean."
"Clean and well maintained."
Cons:
"The one in Maidstone has hardly any seating even though there is plenty of space, in addition to this the toilets were not very clean."
"The place is so dirty! Wet floors tables full of rubbish the toilets are disgusting."
"Men’s toilets out of order, other toilets are disgusting."
"The whole Venue was filthy."
"The mini golf course was also very dated and sad."
"Toilets stink! Everything is sticky. Extremely hot. No air con."
"The toilets were absolutely disgusting... Feaces and menstrual fluids on the seats."
Safety and Experience
Pros:
"Good experience with my daughter and her friends for a small birthday day out."
"Had our boys 6th birthday here today and I cannot fault a single thing."
"Great place for kids to burn off some energy. Safe and well run with plenty of friendly staff."
"Thank you to all your gravity workers (not just the jumpers but bar staff and reception people) who as usual are always kind and caring towards the kids."
"Parent and toddler session- great price- not overcrowded- quick process or checking in."
"Fantastic for energetic children. Good service. Lockers are free and use a code defined by you to operate."
"The staff are great and don't mind running about and having fun with the kids, my daughter loves it."
Cons:
"Far too busy and packed with 2-3 year olds who were left to bounce randomly making it dangerous."
"Will not be bringing kids back here as clearly unsafe."
"Amount of children on at once was not safe."
"Its organised chaos."
"Only complaint I could make was that it was just so hot in the trampoline area."
"Everywhere was filthy dirty and doesn’t seem to be any structure of who comes off when."
"Watch a safety video and do what you like. Staff not interested in safety."