Gravity Active Bluewater Reviews Summary

Activities and Attractions

Pros:

• "Great place for kids to climb." - Gavity now has clip and climb at Bluewater.
• "Kids loved the trampolining and clip & climb." - Both activities are amazing, with extra activities like rolling barrels.
• "Half term has finished. Activity is fun and the staff are pleasant enough." - Enjoyable for kids.

Cons:

• "Half term has finished. So why am I subjected to £15.95 each for myself and my son (nearly 2 years old) for a school day?" - Pricing policy criticized.
• "The climbing area quite small but a nice addition to the trampolining." - Some guests found the climbing area limited in size.
• "Incident occurred while my daughter playing... staff and management are completely useless." - Negative experience with staff handling situations.

Value for Money

Pros:

• "Gravity is my favourite activity to do with my 3 year old. It is so fun and really safe." - Offers good value for money during morning parent and toddler sessions.
• "£6 parent and toddler session. Available during school holidays and weekends." - Affordable for families on a budget.
• "Kids loved the trampolining and clip & climb... Kids definitely got good value for money!" - Refillable slush puppies as a party add-on seen as good value.

Cons:

• "The music that they play in there is inappropriate for children." - Negative view on music choice considering the price.
• "You also need to buy an adult ticket if you have an under 5 child." - Criticism of ticket policy for toddlers.
• "Gravity is great fun for children, but it does have its flaws... Overall gravity is an expensive day out." - General concern about the cost-effectiveness of the experience.

Staff and Service

Pros:

• "Thomas and Abi were very knowledgeable and helpful so thank you both :)" - Positive feedback on staff assistance.
• "My daughter is absolutely obsessed with gravity rocks... Thomas and Jess always go out of their way to make sure that the children are safe." - Staff commended for ensuring safety and enjoyment.
• "Arslan and his colleagues were really efficient and we loved our experience at creams Bluewater." - Commendation for efficient and polite service.

Cons:

• "The staff weren't organised at all." - Concerns regarding disorganization during a children's party.
• "Good venue but very short staffed and the staff that were on shift were obviously overwhelmed." - Staffing issues impacting service quality.
• "The staff, comprised of young and inexperienced individuals, were clearly exploited by Gravity Entertainment." - Negative feedback about staff management and experience.

Facilities and Cleanliness

Pros:

• "Updating my review and rating as they have now replaced the seats and very smart and comfortable they are." - Positive note on improvements in seating.
• "The staff are professional helpful. The environment is cleaned." - Compliments on staff professionalism and cleanliness.
• "Great place fun. Nice food /ice cream/drinks etc." - Positive feedback on food and drink offerings.

Cons:

• "The toilets and cleanliness was also awful." - Negative feedback on toilet facilities and overall cleanliness.
• "The bit that's behind the trampoline... spent 18 hours in A&E after her headache subsided, she started being sick." - Safety concern regarding facilities.
• "A few things letting this place down are the lack of functionality in their registering system at the entrance and using their monitors which are hideous." - Criticism of the registration process and equipment functionality.