Address: Batchworth Heath, Rickmansworth, WD3 1QB, United Kingdom
Phone: +441923826433
Rating: 4.3
based on 203 reviews.
Food Quality
Pros:
"The food was excellent."
"Portions were good and food was tasty and fresh."
"The food is amazing as they update their menu and also a great variety on there."
"The food was fabulous! The portions were generous - I had 4 large slices of turkey that were cooked perfectly, the roast potatoes were crunchy on the outside and fluffy on the inside."
"Best burger I have eaten in a long time."
"Food was absolutely delicious."
"Totally delicious lunch!"
Cons:
"One of my guest ordered steak. It was thin and a bit overcooked but ok."
"The food was poor. Not terrible, but not worth the price."
"Sweet potatoes fries that I ordered were saturated in oil when you bit into them."
"The sweet potato fries were definitely recooked and the house burger was terrible."
"The chicken with the kids meal was overcooked and really hard around the edges."
"The food arrived after 45 mins and was poor, the special burger was over cooked, soggy piece of salad in an average bun."
"A Sunday roast was 2 very small very thin slices of dry meat and a mixture of under cooked and over cooked vegetables."
Service
Pros:
"Staff were happy and accommodating and we didn't have to wait too long for our food."
"Fantastic service from her a call within five min of this review - a huge apology from her - many thanks Su."
"Excellent service and a great location to enjoy a choice of the usual meats plus plenty of freshly cooked vegetables."
"Received fantastic service from waitress Bobby even though rushed off her feet. She was attentive and friendly."
"Customer service is brilliant, second to none."
"Service was friendly and attentive."
"All staff were so friendly, we had a lovely dining experience."
Cons:
"Terrible service."
"However, service was not great!! Plates were dirty and some of our simple requests such us to get some water were completely ignored."
"The staff were positively of handed when it appeared that we did not know the pub layout and how they ran the place with their strange rules and procedures."
"The waiter dropped the plate off like it was a drugs deal, never asked me how it was, then took the plate and run off when I had finished."
"The staff seemed very indifferent to customers, the garden was rather unkempt and badly in need of cleaning and upkeep."
"The service was poor, we were waiting ages for our drinks."
"Awful food and poor customer service. When we complained the manager said they'd changed the menu and also they were very busy."
Ambiance
Pros:
"The atmosphere in the pub was great and they played good music."
"All the tables were set up with Christmas crackers to give a festive feel."
"This place definitely has character!"
"Lovely warm vibe."
"What a lovely cosy pub."
"The atmosphere, the location, the decor. Great."
"The atmosphere was very pleasant."
Cons:
"One star less because it was a bit cold inside and the parking lot was just ground with horrible puddles."
"Nice atmosphere although the extension was a bit cold and glarey."
"A very odd experience all round."
"It was a little cool."
"The chicken was tasteless."
"There were a lot of wasps about meaning that a lot of folk outside constantly having to flap and wave."
"The roast meats were OK if fairly mean portions but the veg was extremely overcooked and roast potatoes soggy rather than crisp and crunchy."
Facilities
Pros:
"Has a really nice and well kept interior with an outside terrace which is hard to find these days."
"AND they have a special menu just for dogs."
"The pub inside is cosy and clean."
"Ample parking and a huge beer 🍺 garden as well."
"The pub is very accessible, there is a large carpark outside and close to several bus routes."
"The toilets were managed really well, one loo and sink is use and the door to the corridor had a vacant/not vacant sliding indicator with a cleaning station next to it."
"Dogs are welcome as well in the bar area."
Cons:
"The table was laid with only one set of cutlery."
"There were food scrapings under the table, spider webs on my window and plant pot in the window."
"The parking could be improved for this season, there were some Senior holes..but wouldn't stop us from going."
"There is also a massive hole in the car park if your car is low it will scrape."
"Table very dirty and sticky, had to request staff to clean it."
"Was chaos in the parking lot of arrival for Sunday lunch."
"Please improve the carpark as it was difficult to find a spot that wasn't in a muddy, watery ditch."