ConfiDental Clinic Surbiton Reviews Summary

Dentists and Staff

Pros:

• "Stephen has been my dentist for a few years now and has been fantastic as has all of the ConfiDental team."
• "Dr Minesh Patel for Re Root canal treatment... was welcoming and took time to explain the process."
• "Dr Al-Saedi was absolutely fantastic! Compared to what I was expecting, the experience was almost enjoyable!"
• "I am very happy with my treatment that Dr Patel has done for me, he made me feel at ease thoughtout my implant treatment and was very reassuring."
• "Dr Zena... made the treatment smooth and easy for me."
• "I would highly recommend Zena and The Confidental Clinic. I don't know what I would have done if I hadn't found this dentist!"
• "Friendly staff and Stephen is the best dentist ever in my opinion!"

Cons:

• "I booked an appointment a week ago clearly indicating that I need the filling. When I have come today (after one week ) they have done a check up ( I did not asked for check up at all) and asked me to book the next an appointment as they do not have time today."
• "Almost five months of radio silence after promising they will see to my complaint. NOTHING has happened."
• "Paid for private, however they were always at least 20 minutes late to start my appointment. They also messed up my root canal twice."
• "I'm not happy at all. I have booked appointment clearly,and 4 hours before my appointment they sent me message 😁 ,,SORRY We've had to cancel your appointment."
• "Terrible- ruined my mouth!"
• "Response from a panicky receptionists, 'oh, we are not taking on new patients because our quota is full and we cannot do anything until April.'"
• "I am sure this practice is good, but beware of things going wrong as they have no idea how to handle them."

Hygiene and COVID-19 Precautions

Pros:

• "The COVID-19 precautions were followed rigorously."
• "Not only am I delighted with the final outcome, as a healthcare professional I am also impressed by their attention to detail and the infection control precautions during Covid-19."
• "Excellent dental services. Loved the Manual hygiene cleaning work done by Payal, especially for me who is too nervous of machine cleaning."
• "Hygienist was very nice and did a great job on my teeth."
• "The all process was actually much nicer than usual (no machine that splashes water everywhere, nothing in the mouth)."
• "It was incredibly professional, pain-free and executed very well."
• "The hygienist I would recommend. She was lovely and explained everything she was doing and was really careful with me."

Cons:

• "Unfortunately I was promised 45 minute cleaning but I was in and out in 30 minutes."
• "The hygienist was very polite, but I found the cleaning somewhat stressful and flinched often."
• "As for hygienist, went Hygienist recently and teeth did feel a little bit smoother. Unfortunately I was promised 45 minute cleaning but I was in and out in 30 minutes."
• "The reception area doesn't instill great confidence as it looks a bit bare and not very clean."

Customer Service

Pros:

• "Delphine on reception was so nice!"
• "The receptionist Sarah was outstanding, I appreciated her excellent telephone manner."
• "You are always greeted with warmth by Sarah and Claire in reception- nothing is too much trouble for them, a lovely team."
• "The receptionist Delphine has excellent customer service skills, she is very knowledgeable and goes out of her way to be professional, friendly, courteous and helpful."
• "Special mention to the receptionist Delphine for the warm welcome!"
• "Delphine, the receptionist is really helpful and patient when I keep having to change appointment times."
• "Arranged an appointment with Claire at reception who was extremely helpful and reassuring."

Cons:

• "Have gone here a few times now. Dentists seem nice but I have had some issues on some private treatment."