Stedham House Dental Surgery Reviews Summary

Professionalism and Staff Attitude

Pros:

• "Stedham House Dental Surgery is welcoming, calm and professional."
• "I would thoroughly recommend Andrew Tomalin as an excellent dentist."
• "Stedham House provides a calming and aesthetically pleasing environment even for the most nervous patient."
• "I am always impressed with both the staff and service you receive."

Cons:

• "While I still recommend Stedham House, I felt the dentist was not that experienced."
• "It's not for nothing that, after moving 50 miles from Surbiton, we travel to Stedham House to continue our long association with this Surgery."

Quality of Dental Treatment

Pros:

• "My experience with Mr White, anyway, are that his meticulous attention to detail, his desire for perfection and to avoid discomfort, and the results of his treatment are excellent."
• "I have been cared for by Mr White for at least 15 years. The quality of personalised care is so good I continue to receive treatment there despite moving 150 miles away."
• "Mr. Tomalin is an amazing dentist, technically highly proficient and so reassuring."

Cons:

• "I've switched to a different practice. She fitted me with a passive retainer that just did not fit from day one."
• "Three procedures, three failures (filling, root canal, and now tooth repair on another tooth)."

Customer Service and Reception

Pros:

• "Liz works very hard to accommodate the needs of the patients fitting is in for appointments which is much appreciated."
• "Liz on reception is one of the most helpful ladies that I know."
• "I lost a filling and was given an emergency appointment the same day."

Cons:

• "If I hadn't contacted the surgery a couple of days prior to my appointment to enquire whether my appointment was still happening, I am not sure whether I would have got any advanced contact."
• "Despite promises, I have not yet received any confirmation email about my next appointment or a copy of my credit card receipt."

Practice Environment and Facilities

Pros:

• "There are beautiful windows in the main waiting room!"
• "It has a fascinating history that dates back to 1886 and the original stained glass and Liberty furniture is intact."
• "The Surgery has been adapted to make the whole experience very safe and comfortable for patients despite all the new restrictions."

Cons:

• "The stairs are not easy to negotiate, the car park is too small and the waiting room could do with more comfortable chairs."
• "Access not ideal -- to expect a 95 year old man to go into a basement entrance and climb 2 flights of stairs he found was a bit of a struggle."