Surbiton Dental Reviews Summary

Customer Service

Pros:

• "The entire team are very friendly and welcoming."
• "The reception staff are exceptionally helpful and make coming to the practice an added pleasure."
• "Paige has been so patient trying to get appointments for me that meet my long working hours."
• "The Practice Manager Nicki also does an excellent job with great communication skills."
• "Nicky is always helpful and excellent at supporting me with appointments and information."
• "Incredible service, from all the reception staff, in particular Nicki - always very friendly and helpful with any questions I had."
• "The reception staff are lovely and always very helpful."

Cons:

• "Felt rushed from the start to finish as the dentist kept saying his team didn't book enough time for the appointment."
• "When I called to complain and tell them that I am leaving the practice and go somewhere else, the Dr. tried to make me sound crazy and that I didn't remember things the way he said it."
• "Had to cancel appointment at short notice as had to travel abroad for my grandfather's funeral... I was charged a £40 fine despite my explanation."

Dental Treatment Experience

Pros:

• "I cannot be happier with the results!"
• "I have been a dentist for 35 Years and obviously have a lot of friends I could go to for my treatment. I suppose the fact that I go to Dr Habib rather there anybody in my own practice speak volumes for itself!"
• "Thoroughly recommended!"
• "Dr Habib is very personable and always makes me feel at ease."
• "They are both extremely gentle, kind and very easy to talk to and immediately put you at ease."
• "James, who sorted out my Invisalign was nothing but brilliant."
• "I am really happy with the result of my Invisalign treatment, my teeth look lovely and straight, and much brighter."

Cons:

• "The denture was AWFUL, the tooth was tiny compared to the one next to it."
• "Unfortunately, he gave me the bad news that I needed x3 fillings."

Professionalism and Expertise

Pros:

• "The professional attitude and approach adopted by Mr Habib and his team is exemplary."
• "Again the most accomplished hygienist I, personally, have ever come across."
• "The service is excellent and this boutique surgery offers the highest quality and a luxurious environment."
• "The practice itself is clean and lovely."
• "Saeeda is an excellent Hygienist and I feel my dental health has improved since I have been seeing her."
• "A very professional team including the friendly welcome you get from Nicki!"
• "James is highly professional, thorough and reassuring."

Cons:

• "SD came recommended from my dentist. Phoned for an appointment and checked they could accommodate my wheelchair. Apparently not!"