White Cross Vets Reviews Summary

Staff and Service

Pros:

• "A very clean and spotless vets, excellent and caring staff."
• "Always get good advice.. good service... happy to help friendly staff that make your dog feel at easy."
• "Nurse Becki Rowledge is absolutely amazing!"
• "All the staff are amazing. They are super friendly, efficient, and hard working."
• "The vets and nurses at this practice are absolute stars who are always willing to go the extra mile for our pets."
• "Fantastic service as always nothing is too much trouble so kind and caring 4 cats and a puppy and always able to see us well done white cross."
• "The staff here are amazing! I'm so happy with the level care my dog is receiving, the vets are friendly and extremely helpful."

Cons:

• "All this plus the rudeness makes for a wonderful experience."
• "Not happy Tom has left. The vets there at the moment don’t seem to care about my pet as Tom did."
• "This vets has gone downhill since James the vet left."
• "Also, please no need for your copy paste 'we take this seriously please complain over here where nobody can see it' reply."
• "They only seemed bothered about leaving the workplace on time and getting their money there was no empathy for how Mitzi was so distressed and clearly not herself."
• "Once when u complain they become rude."
• "The veterinary surgeon...Had no to little interest in my explaining the build up to it."

Facilities and Cleanliness

Pros:

• "They are an excellent vets practice. Place is spotlessly clean, all staff are very curtious."
• "WCV have efficient up-to-date procedures."
• "Even where people can't see it's clean and fully equipped."
• "Staff are always very friendly and practice is spotlessly clean."
• "White Cross vets. Are a profesional and pleasant. It’s always clean and tidy."
• "When me and my brother took our dog there we immediately noticed how clean and professional White Cross Vet's is."

Cons:

• "Just got back and my cat is so stressed and not herself."
• "Had to cancel my plan today because they always stress my cat out."

Cost and Insurance

Pros:

• "So glad I have signed up for the wellness plan, my cat will be well cared for here!"
• "We use the monthly plan and we are completely covered for everything."
• "The pet health plan is good quality as your pet gets a MOT once a year, you are reminded when your pet flea, worm etc treatments are due, it’s peace of mind and good value."
• "They care about the animal plus your pocket here and the charges are far less."
• "Excellent vets providing superb care at affordable costs."

Cons:

• "Being whitecross did not accept my insurance I changed to a different vet practise which I am happy with plus open on a Sunday too."
• "Oh my vets are expensive and she has a small Yorkshire terrier."
• "I've just called to get him booked in for his dental, only to be quoted nearly DOUBLE THE PRICE!!"
• "After the amount I was charged yesterday I will not go there again."
• "I have been using this vets with my dogs for the last 12 months, every time I go the prices have changed and seem expensive, you get and less for your money and always seem to find reasons to charge you for extra things that weren't why you were originally there for."
• "The worst vets ever. My cat almost died because of irresponsibility of the staff."
• "What I think lets this company down tremendously is the customers service I have experienced and the high price."