Address: Coleham Head, Shrewsbury, SY3 7BJ, United Kingdom
Phone: +441743296246
Rating: 4.1
based on 93 reviews.
Quality of Veterinary Services
Pros:
"The surgeon did the most amazing job, and she was very well cared for before, during, and after her operation."
"Ed, the orthopaedic surgeon and all the veterinary, nursing and receptionist staff have been fantastic."
"We travelled a long way to Shrewsbury and we are so glad we did. The transparent pricing is really helpful."
"Can’t fault this vets, their staff, and their loyalty and dedication to looking after our pets."
"The surgeon was a magician, the only way to describe what he accomplished is magic."
"I can't thank everyone at animal Trust Shrewsbury enough for kindness, calming effect, looking after my boy and so informative today."
"Our Barney Bubbles has a few problems but Ed and all the staff at Shrewsbury including reception were wonderful with him."
"Staff at Shrewsbury were fantastic with our first visit with our dog! So kind and caring and want your pet to be happy and health and not just after your money!"
Cons:
"They do not care about animals at all it’s all about money - these are not just pets, they are family!"
"I have unfortunately lost my 6 year old staffy this week due to their negligence."
"They may seem cheap at the start but in the long run they will give your pets unnecessary tests."
"These concerns that we were projecting to animal trust was the signs of her having a stroke."
"This company do not care about the life or feelings of other animals."
"The next my cat was not eating so took to another Vets who confirmed he had a blocked bladder and kidney failure."
"They simply did not care. I WOULDN’T TRUST THIS PLACE WITH A GOLDFISH."
"So unfortunately this is the second money grubbing experience from this vets."
Customer Service and Communication
Pros:
"Straight away they made me feel at ease. Johanna the manager was really professional and understanding."
"Reception, nurses and vets were fantastic and kept me informed all the way through her 2 night stay."
"Fantastic service as always. No charge for consultations, you only pay for treatment etc, even then it’s very well priced."
"The reception staff were extremely friendly and welcoming and the various vets and nurses I have seen have all been wonderful."
"Receptionists are rude and deliver no level of customer service at all, they don’t seem to care about the animals welfare."
"We have always received professional and compassionate care from Animal Trust for our two dogs over the last few years, from start to finish."
"From our initial visit to animal trust Shrewsbury, we have found the treatment provided and customer service exceptional."
"As for value for money you will not beat this service and any price quoted is accurate."
Cons:
"Not forgetting they have some very rude staff in particular their receptionist (an old lady short grey hair with glasses) was very rude to my mother."
"I was initially happy with this service, lately I realized that they are just after your money."
"Can’t fault the staff they were so lovely and friendly to speak with however my dogs stitches after her operation are so poorly done."
"I brought my cat in with a urinal infection... they had already took my money for him to be euthanized, then changed your mind."
"Very rude receptionists, we don’t all work 9-5 to call in for an appointment at 8am! What a shame!!!"
"I have made appointments on the spot so many times and now you decide to tell me to call another day."
"Receptionist's suggestion was to rebook for a week's time!!!"
"Very very disappointed in Animal Trust... Good luck."
Pricing and Affordability
Pros:
"And not a massive bill to pay fantastic service. Would really recommend."
"We travelled a long way to Shrewsbury and we are so glad we did. The transparent pricing is really helpful."
"We have never paid a consultation fee. And 50% of the time we just needed reassurance which we got."
"We were kept up to date throughout and when we left we had all the help we needed to ensure we could care for our pets at home post treatment easily."
"Really impressive thank you. Animal Trust Vets had a Vet and front desk on duty and saw us that afternoon."
"To top it off, the prices cannot be beaten...!"
"My dog Charlie was registered at a local vets in Shifnal who were charging £61 for his joint supplements - animal trust were charging less than half of this price."
"Thank god these guys exist. I drove 183 miles from Southampton for my cat who needed luxating patellar surgery. Locally the best quote I could find was 5 grand, these guys did it for just over 1 grand."
Cons:
"They may seem cheap at the start but in the long run they will give your pets unnecessary tests or just keep sending you away with medications hoping they resolve your issues and the money will add up."
"Examples...you cannot prescribe me twice the same medicine in a fortnight and let me pay for the prescription every time."
"You cannot ask me in advance do buy a package of scans because 'you don't know what you will need to run on my pet and this could work cheaper for me' and then only perform a subset of the tests."
"In summary, a practice no better than others, you pay what you get."
"As a non profit vets I thought it would be cheaper to use , but it's not i book 2 male kittens in to be done and they are more expensive by over £10 each than other vets not a happy customer."
"Very disappointed for a no profit organisation why are the prescribed item twice and three times more than alot of vets."